BPO Telecaller

5 days ago

Delhi, Delhi, India Aces Global Consulting Pvt Ltd Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Job Overview

We are seeking a dedicated BPO Telecaller for our Delhi office. As a fresher-level, full-time position, candidates will be responsible for engaging customers through outbound calling and supporting the sales team. The ideal candidate should have strong communication skills and a problem-solving mindset, even with a minimum work experience of 0-1 years.

Qualifications and Skills

  • Strong communication skills essential for effectively engaging with customers and building rapport during interactions. (Mandatory skill)
  • Proficient in outbound calling techniques for customer outreach and prospecting. (Mandatory skill)
  • Exceptional problem-solving abilities to address customer inquiries and resolve issues efficiently. (Mandatory skill)
  • Ability to actively listen to understand customer needs and tailor responses appropriately, enhancing customer satisfaction.
  • Skilled in delivering persuasive sales pitches to potential customers to promote products and services effectively.
  • Capable of meeting and exceeding target achievements by managing time and resources optimally.
  • Competence in handling objections by providing appropriate information and solutions to retain customer interest.
  • Adept with object handling to manage data properly and maintain organizational standards during calls.

Roles and Responsibilities

  • Conduct outbound calling activities to prospective customers for promoting company products and services.
  • Provide clear information and support to customers, addressing their inquiries and resolving concerns effectively.
  • Collaborate with team members to achieve sales goals and contribute to the company's growth initiatives.
  • Identify potential customer needs and respond with appropriate solutions and service propositions.
  • Maintain accurate records of calls and customer interactions to ensure data integrity and support follow-up actions.
  • Build and maintain positive relationships with clients to support long-term business engagement.
  • Stay updated with product knowledge to offer informed support and advice to enhance customer satisfaction.
  • Participate in training sessions to improve skill sets and align with company objectives in sales and service areas.

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