Hindi Call Centre Fresher Banking Process

Key Responsibilities:Monitor inbound and outbound calls to evaluate quality, adherence to scripts, and compliance with policies.Assess communication skills, soft skills, customer handling, product knowledge, and problem-solving approach of agents.Provide structured feedback to agents and team leaders for performance improvement.Identify process gaps and...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing...

We are looking for a Telecaller to join our teamThe role involves updating accurate data in databases, spreadsheets, and systems as required. With a collaborative environment and growth opportunities, the position offers a salary of ₹10,000 - ₹20,000.Key Responsibilities:Maintain and organize physical and digital records for easy access and...

We are seeking enthusiastic and motivated Telecallers to join our team for credit card sales. As a Telecaller, you will be responsible for making outbound calls to potential customers, explaining the features and benefits of various credit card products, and persuading them to apply. A fixed salary is offered with the opportunity to earn additional...

Handle outbound calls.Provide accurate information about products/services, learning journey to customers.Maintain customer records and update databases with accurate details.Follow-up with customers to ensure resolution and course completion.Achieve daily/weekly/monthly targets related to customer service metrics.Adhere to company policies, compliance, and...

Answer incoming customer phone calls and take appropriate action for each callMaintain customer satisfaction ratings based on explicit criteria set forth by the companyAttend mandatory training sessions to stay updated on product or company policy changesUse company policies to determine if there can be an immediate resolution to a customer issue or if that...

We are seeking enthusiastic and motivated Telecallers to join our team for credit card sales. As a Telecaller, you will be responsible for making outbound calls to potential customers, explaining the features and benefits of various credit card products, and persuading them to apply. A fixed salary is offered with the opportunity to earn additional...

Key ResponsibilitiesHandle inbound calls related to banking servicesProvide accurate information and resolve customer queriesMaintain professionalism and high customer satisfactionDocument customer interactions as per standard operating proceduresCollaborate with team members to meet service targetsRequired QualificationsMinimum education: 12th Pass...

Making Outbound Calls: Contact potential or existing customers to inform them about products or services, gather feedback, or follow up on inquiries.Receiving Inbound Calls: Answer incoming calls from customers to provide information, resolve issues, and address queries or complaints.Maintaining Customer Records: Accurately record details of interactions and...

Manage large amounts of inbound and outbound calls in a timely mannerFollow communication "scripts" when handling different topicsIdentify customers' needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the...