Inbound Call Centre Fresher Banking Process

Key Responsibilities:Monitor inbound and outbound calls to evaluate quality, adherence to scripts, and compliance with policies.Assess communication skills, soft skills, customer handling, product knowledge, and problem-solving approach of agents.Provide structured feedback to agents and team leaders for performance improvement.Identify process gaps and...

Key ResponsibilitiesHandle inbound calls related to banking servicesProvide accurate information and resolve customer queriesMaintain professionalism and high customer satisfactionDocument customer interactions as per standard operating proceduresCollaborate with team members to meet service targetsRequired QualificationsMinimum education: 12th Pass...

Job descriptionA Call Centre Executive serves as the primary point of contact between a company and its customers. They manage inbound and outbound calls, address inquiries, resolve complaints, and ensure a positive customer experience. This role is pivotal in maintaining customer satisfaction.Key ResponsibilitiesHandle a high volume of inbound and outbound...

We're Hiring: Call Centre Manager – Delhi (Full-Time, 40 Hours/Week)Are you a driven, experiencedCall Centre Managerready to take on an exciting new challenge? We're launching abrand-new call centre in Delhito support a leadingUK-based dental group– and we're looking for a talented leader to run the showThis is arare opportunityto build and lead a...

Key ResponsibilitiesHandle inbound calls related to banking servicesProvide accurate information and resolve customer queriesMaintain professionalism and high customer satisfactionDocument customer interactions as per standard operating proceduresCollaborate with team members to meet service targetsRequired QualificationsMinimum education: 12th Pass...

About the job Hindi Call Center For Freshers Handle inbound and outbound calls professionally. Respond to customer queries via phone and text messages. Assist customers through our admin panel and provide necessary support. Maintain accurate records of interactions and escalate issues when needed. Key Responsibilities: Make outbound calls to...

Manage large amounts of inbound and outbound calls in a timely mannerFollow communication "scripts" when handling different topicsIdentify customers' needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell services when they ariseBuild sustainable relationships and engage customers by taking the...

Making Outbound Calls: Contact potential or existing customers to inform them about products or services, gather feedback, or follow up on inquiries.Receiving Inbound Calls: Answer incoming calls from customers to provide information, resolve issues, and address queries or complaints.Maintaining Customer Records: Accurately record details of interactions and...

We are seeking enthusiastic and motivated Telecallers to join our team for credit card sales. As a Telecaller, you will be responsible for making outbound calls to potential customers, explaining the features and benefits of various credit card products, and persuading them to apply. A fixed salary is offered with the opportunity to earn additional...

Key responsibilities:· Handle inbound calls and resolve customer queries effectively.· Provide accurate information about the product/service.· Maintain all call logs and update CRM (Customer Relation Management) systems regularly.· Build positive relationship with customers to ensure repeat business.Qualifications:· Minimum 12th pass or graduateJob...