Inbound Call Centre Fresher Banking Process

Key Responsibilities:Monitor inbound and outbound calls to evaluate quality, adherence to scripts, and compliance with policies.Assess communication skills, soft skills, customer handling, product knowledge, and problem-solving approach of agents.Provide structured feedback to agents and team leaders for performance improvement.Identify process gaps and...

Key Responsibilities:Monitor inbound and outbound calls to evaluate quality, adherence to scripts, and compliance with policies.Assess communication skills, soft skills, customer handling, product knowledge, and problem-solving approach of agents.Provide structured feedback to agents and team leaders for performance improvement.Identify process gaps and...

Handle outbound calls.Provide accurate information about products/services, learning journey to customers.Maintain customer records and update databases with accurate details.Follow-up with customers to ensure resolution and course completion.Achieve daily/weekly/monthly targets related to customer service metrics.Adhere to company policies, compliance, and...

Answer incoming customer phone calls and take appropriate action for each callMaintain customer satisfaction ratings based on explicit criteria set forth by the companyAttend mandatory training sessions to stay updated on product or company policy changesUse company policies to determine if there can be an immediate resolution to a customer issue or if that...

Manage large amounts of inbound and outbound calls in a timely mannerFollow communication "scripts" when handling different topicsIdentify customers' needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the...

We are looking for a Telecaller to join our teamThe role involves updating accurate data in databases, spreadsheets, and systems as required. With a collaborative environment and growth opportunities, the position offers a salary of ₹10,000 - ₹20,000.Key Responsibilities:Maintain and organize physical and digital records for easy access and...

Overview:The Call Centre Team Leader is responsible for managing and guiding a team of call centre agents to deliver exceptional customer service and achieve sales and performance targets. This role requires strong leadership, motivation, and the ability to foster a positive team culture focused on results, quality, and continuous improvement.Key...

Job Summary:We are looking for a Call Centre Agent to manage incoming and outgoing customer calls with professionalism, efficiency, and empathy. The ideal candidate will be a good communicator with strong problem-solving skills, capable of handling a high volume of calls while delivering excellent customer service.Key Responsibilities:Answer incoming calls...

Make outbound sales calls to potential customers on daily basisExplain company products/services clearly and convincinglyGenerate leads, qualify prospects, and convert them into salesMaintain accurate records of calls, leads, and conversionsMeet and exceed daily/weekly/monthly sales targetsFollow the sales script, guidelines, and calling processCoordinate...

We are seeking enthusiastic and motivated Telecallers to join our team for credit card sales. As a Telecaller, you will be responsible for making outbound calls to potential customers, explaining the features and benefits of various credit card products, and persuading them to apply. A fixed salary is offered with the opportunity to earn additional...