Call Centre Team Leader

2 days ago

Delhi, Delhi, India Astroscience Technologies Pvt. Full time ₹ 24,00,000 - ₹ 36,00,000 per year

Overview:

The Call Centre Team Leader is responsible for managing and guiding a team of call centre agents to deliver exceptional customer service and achieve sales and performance targets. This role requires strong leadership, motivation, and the ability to foster a positive team culture focused on results, quality, and continuous improvement.

Key Responsibilities:

  • Team Development: Build, develop, and maintain a high-performing team of professional and motivated call centre agents.
  • Leadership & Culture: Lead by example in demonstrating company values and vision.
  • Performance Management: Manage people, processes, and technology to drive service excellence, productivity, and efficiency while maintaining a positive and engaging work environment.
  • Sales Growth: Monitor team performance and increase sales through regular coaching, mentoring, and motivation.
  • Coaching & Communication: Conduct regular one-on-one sessions and team meetings to provide feedback, guidance, and support.
  • Business Awareness: Stay informed about company developments, new product lines, and industry trends to ensure the team remains knowledgeable and competitive.
  • Training & Development: Ensure individual training and development plans are in place and actively maintained for all team members.
  • Attendance & Retention: Utilize company methodology and proactive management to achieve attendance and retention goals.
  • Continuous Improvement: Collaborate with management to identify opportunities for process improvement, efficiency gains, and business growth.

Skills & Qualifications:

  • Graduate in any discipline with 3–5 years of relevant experience.
  • Minimum 2 year of experience as a Team Leader (preferably in a call centre or customer service environment).
  • Proven ability to lead, coach, and develop a team.
  • Strong communication, interpersonal, and motivational skills.
  • Results-driven with a passion for achieving and exceeding sales targets.
  • Positive, energetic, and adaptable attitude.
  • Ability to handle challenges and thrive in a fast-paced environment.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Work Location: In person

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