Call Centre Team Leader

16 hours ago

Delhi, Delhi, India Astroscience Technologies Pvt. Full time ₹ 24,00,000 - ₹ 36,00,000 per year

Overview:

The Call Centre Team Leader is responsible for managing and guiding a team of call centre agents to deliver exceptional customer service and achieve sales and performance targets. This role requires strong leadership, motivation, and the ability to foster a positive team culture focused on results, quality, and continuous improvement.

Key Responsibilities:

  • Team Development: Build, develop, and maintain a high-performing team of professional and motivated call centre agents.
  • Leadership & Culture: Lead by example in demonstrating company values and vision.
  • Performance Management: Manage people, processes, and technology to drive service excellence, productivity, and efficiency while maintaining a positive and engaging work environment.
  • Sales Growth: Monitor team performance and increase sales through regular coaching, mentoring, and motivation.
  • Coaching & Communication: Conduct regular one-on-one sessions and team meetings to provide feedback, guidance, and support.
  • Business Awareness: Stay informed about company developments, new product lines, and industry trends to ensure the team remains knowledgeable and competitive.
  • Training & Development: Ensure individual training and development plans are in place and actively maintained for all team members.
  • Attendance & Retention: Utilize company methodology and proactive management to achieve attendance and retention goals.
  • Continuous Improvement: Collaborate with management to identify opportunities for process improvement, efficiency gains, and business growth.

Skills & Qualifications:

  • Graduate in any discipline with 3–5 years of relevant experience.
  • Minimum 2 year of experience as a Team Leader (preferably in a call centre or customer service environment).
  • Proven ability to lead, coach, and develop a team.
  • Strong communication, interpersonal, and motivational skills.
  • Results-driven with a passion for achieving and exceeding sales targets.
  • Positive, energetic, and adaptable attitude.
  • Ability to handle challenges and thrive in a fast-paced environment.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Work Location: In person

  • Call Centre Agent

    7 days ago

    Delhi, Delhi, India Astroscience Technologies Pvt. Full time ₹ 1,60,000 - ₹ 2,10,000 per year

    Job Summary:We are looking for a Call Centre Agent to manage incoming and outgoing customer calls with professionalism, efficiency, and empathy. The ideal candidate will be a good communicator with strong problem-solving skills, capable of handling a high volume of calls while delivering excellent customer service.Key Responsibilities:Answer incoming calls...

  • Call Center Executive

    4 days ago

    Delhi, Delhi, India Centre For Sight Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job descriptionA Call Centre Executive serves as the primary point of contact between a company and its customers. They manage inbound and outbound calls, address inquiries, resolve complaints, and ensure a positive customer experience. This role is pivotal in maintaining customer satisfaction.Key ResponsibilitiesHandle a high volume of inbound and outbound...

  • Team Leader

    1 week ago

    Delhi, Delhi, India STRINGVISA PRIVATE LIMITED Full time ₹ 16,00,000 - ₹ 24,00,000 per year

    Job Title: Team Leader – Immigration & Visa ServicesExperience Required: Minimum 2 YearsIndustry: Immigration & Visa Industry onlyLocation: Janakpuri West, District CentreSalary: 20k – 30k (Excellent Incentives)We are seeking a dynamic and experienced Team Leader from the immigration and visa industry to manage and lead our visa consulting team. The...

  • Team Leader

    2 weeks ago

    Delhi, Delhi, India McLine Studios Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About UsMcLine Studios is an architectural design firm specializing in high-quality projects for North American clients. We pride ourselves on delivering precision, innovation, and exceptional craftsmanship. We are currently seeking aTiles and Stones Drafting Team Leaderto oversee our drafting team, drive design excellence, and contribute to the success of...

  • Hiring For Assistant Team Leader

    19 hours ago

    Delhi, Delhi, India sharda consultancy Services Full time ₹ 3,50,000 - ₹ 4,00,000 per year

    Job Description Required well experienced skilled Assistant Team Leader Eligibility Criteria - Minimum 3 years of relevant experience, Team handling skill, Data management, Excellent communication and Interpersonal skills are required Salary - 35k-40k Shift - 10 AM PM Saturday 10 AM - 2 PM Work From Office Interview Mode - Walk-in For more...

  • Team Leader

    1 week ago

    Delhi, Delhi, India Sharda Consultancy Services Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    Dear Applicant, we are hiring experienced sales team leader (Domestic Process) min 1+ yr sales experience is must location- Janak puri Delhi Salary upto 45k + incentives

  • Hindi call centre

    2 weeks ago

    Delhi, Delhi, India ADVANTAGE INFRABUILD Full time ₹ 1,08,000 - ₹ 2,19,912 per year

    Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing...

  • Team Leader

    4 days ago

    Delhi, Delhi, India Reloved Gadgets Full time ₹ 2,64,000 - ₹ 3,00,000 per year

    Team Leader (Mobile Repairing) must have experience of 1 year for team handling and knowledge of mobile repairing like OCA,L4,L2 Level repairingJob Types: Full-time, PermanentPay: ₹22, ₹25,000.00 per monthBenefits:Health insuranceProvident FundExperience:total work: 1 year (Required)Work Location: In person

  • Team Leader

    1 week ago

    Delhi, Delhi, India Doodhvale Farms Full time ₹ 2,50,000 - ₹ 12,00,000 per year

    Job Application Link- Only Immediate Joiners Will Be ConsideredCompany DescriptionDoodhvale Farms is a fully integrated, technology-driven Direct-to-Consumer (D2C) company that produces and delivers premium, farm-fresh dairy and daily essentials directly to consumers' doorsteps. With a mission to provide nutrient-packed, fresh milk, Doodhvale Farms ensures...

  • Team Leader

    2 weeks ago

    Delhi, Delhi, India Nirvasa Healthcare Pvt. Ltd. Full time ₹ 3,60,000 per year

    Hiring For Team Leader RolePure Day Shift6 Days workingone rotational week offNeed 1 Year experience candidate From hardcore Sales Background and who have handle Team as Well.Moti nagar Delhi30kNeed immediate joinerReference would be highly Appreciated.Drop your cv on [ ].Job Type: Full-timePay: From ₹30,000.00 per yearBenefits:Provident FundWork Location:...