Team Leader

18 hours ago

Delhi, Delhi, India WWF Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Lead, coach, and motivate a team of tele fundraisers to achieve and exceed individual targets. 
  • Conduct regular performance reviews and provide constructive feedback to team members. 
  • Implement training sessions to enhance sales, communication, and retention skills in coordination with the training team. 
  • Oversee calls to existing customers to ensure satisfaction, address concerns, and prevent attrition. 
  • Monitor team performance and adherence to organization guidelines and procedures. 
  • Analyse donor data to identify trends, areas for improvement, and growth opportunities.
  • ​Ability to raise the set target given by the line manager through retention of donors from one-time and regular giving.
  • Prepare and present regular reports on team performance, quality, and attrition rates as and when required.
Requirements
  • Proven experience as a Team Leader in a tele-sales or Fundraising environment.
  • Excellent leadership, coaching, and people-development skills.
  • Strong verbal and written English communication skills.
  • Strong analytical skills for data interpretation and reporting.
  • Ability to handle demanding donors and resolve conflicts effectively.
  • Any Graduate / Post Graduate, with 5-7 years of experience, can apply.
  • Should have team handling experience.
Benefits
  • Be a part of the largest nature conservation organization.
  • Remuneration along with Lucrative incentive schemes.
  • Receive robust training through regular learning and development programs.
  • ​Merit and performance-driven culture, with ample opportunities to grow in the role.

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