Team Leader
2 days ago
- Lead, coach, and motivate a team of tele fundraisers to achieve and exceed individual targets.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Implement training sessions to enhance sales, communication, and retention skills in coordination with the training team.
- Oversee calls to existing customers to ensure satisfaction, address concerns, and prevent attrition.
- Monitor team performance and adherence to organization guidelines and procedures.
- Analyse donor data to identify trends, areas for improvement, and growth opportunities.
- Ability to raise the set target given by the line manager through retention of donors from one-time and regular giving.
- Prepare and present regular reports on team performance, quality, and attrition rates as and when required.
Requirements
- Proven experience as a Team Leader in a tele-sales or Fundraising environment.
- Excellent leadership, coaching, and people-development skills.
- Strong verbal and written English communication skills.
- Strong analytical skills for data interpretation and reporting.
- Ability to handle demanding donors and resolve conflicts effectively.
- Any Graduate / Post Graduate, with 5-7 years of experience, can apply.
- Should have team handling experience.
Benefits
- Be a part of the largest nature conservation organization.
- Remuneration along with Lucrative incentive schemes.
- Receive robust training through regular learning and development programs.
- Merit and performance-driven culture, with ample opportunities to grow in the role.
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