Team Leader- Operations

3 days ago

Delhi, Delhi, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with excellent leadership and communication skills.

Roles and Responsibility

  • Manage and supervise a team of customer support representatives to achieve high levels of customer satisfaction.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Analyze customer feedback and provide insights to enhance the overall customer experience.
  • Collaborate with other teams to resolve complex issues and improve service quality.
  • Train and coach team members to enhance their skills and knowledge.
  • Monitor and report on key performance indicators to identify areas for improvement.

Job Requirements

  • Proven experience as a Team Leader or similar role in a customer-facing environment.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and decision-making skills with attention to detail.
  • Experience with CRM software and other customer support tools.
  • Ability to lead and motivate a team to achieve exceptional results.

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