NDR Team Leader

4 days ago

Delhi, Delhi, India Sheopal's Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title:
NDR Team Leader

Department:
NDR

Location:
Sheopals, Okhla phase 2

Employment Type:
Full-time

Experience Required:
1–3 years in NDR / Logistics

Salary
: Rest depends on interview )

About Sheopals:

Sheopals is a fast-growing wellness and personal care brand dedicated to providing high-quality, natural, and effective products. We are expanding our logistics and customer experience team to ensure seamless order delivery and customer satisfaction.

Role Overview:

The
NDR Team Leader
will be responsible for managing the Non-Delivery Report (NDR) process, ensuring that undelivered orders are efficiently tracked, resolved, and reattempted. This role requires strong coordination with courier partners, the internal customer service team, and warehouse operations to minimize return-to-origin (RTO) cases and improve delivery success rates.

Key Responsibilities:

  • Lead and manage a team of NDR executives handling daily undelivered orders.
  • Monitor and analyze NDR reports from courier dashboards and internal systems.
  • Coordinate with courier partners to ensure timely reattempts and delivery resolutions.
  • Connect with customers to confirm addresses or delivery preferences for reattempts.
  • Track and update order statuses in the system accurately.
  • Identify and escalate recurring delivery issues or courier performance concerns.
  • Work closely with warehouse and dispatch teams for order reshipment and RTO control.
  • Prepare and share daily/weekly NDR performance reports with management.
  • Train and motivate the NDR team to achieve performance KPIs.
  • Ensure SLA adherence and customer satisfaction through proactive issue resolution.

Key Skills Required:

  • Excellent communication and coordination skills (English & Hindi).
  • Good understanding of e-commerce logistics and delivery processes.
  • Strong problem-solving and decision-making ability.
  • Proficiency in MS Excel, Google Sheets, and courier dashboards.
  • Team management and leadership experience.
  • Data analysis and reporting capability.

Qualifications:

  • Graduate in any discipline (preferably in Business, Logistics, or Operations).
  • 1–3 years of experience in NDR, logistics coordination, or e-commerce operations.
  • Prior experience handling courier partners (e.g., Delhivery, Bluedart, Ecom Express) preferred.

Perks & Benefits:

  • Competitive salary package.
  • Performance-based incentives.
  • Opportunity to work in a fast-growing D2C brand.
  • Friendly and growth-oriented work environment.

Working Hours:

  • 9:00 AM – 6:00 PM

How to Apply:

Interested candidates can send their updated resume to email
{ }
and whatsapp Resume

with the subject line
"Application for NDR Team Leader – Sheopals"
.

  • NDR/ Logistic Manager

    1 day ago

    Delhi, Delhi, India NUTRiHERBS Full time

    Company DescriptionNUTRiHERBS is a one-stop shop for natural health and well-being, offering completely natural and organic products with unique herbal formulations for personal care, nutrition, and nutraceuticals. We pride ourselves on being a vegetarian company, and we use no animal-derived ingredients. Our products are made with the highest quality...

  • Team Leader

    4 days ago

    Delhi, Delhi, India Vaayutrip Europe & UK DMC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    VaayuTrip Private Limited (Europe DMC) is growing, and we're looking for passionate travel professionals to join our dynamic team Open Roles:Team Leader / Sr. Travel Consultant – Europe (Should have Experience in DMC of Europe) Role Highlights: Handle travel queries for outbound Europe tours (FIT & GIT: hotels, packages, etc.) Lead and guide the team (Team...

  • Team Leader

    1 week ago

    Delhi, Delhi, India Sharda Consultancy Services Full time ₹ 2,40,000 - ₹ 6,00,000 per year

    Experienced sales team leader (Domestic Process) min 2 yrs sales experience is must location- Janak puri Delhi Salary upto 50k + incentives Contact FATIMA

  • Team Leader

    2 weeks ago

    Delhi, Delhi, India Reloved Gadgets Full time ₹ 2,64,000 - ₹ 3,00,000 per year

    Team Leader (Mobile Repairing) must have experience of 1 year for team handling and knowledge of mobile repairing like OCA,L4,L2 Level repairingJob Types: Full-time, PermanentPay: ₹22, ₹25,000.00 per monthBenefits:Health insuranceProvident FundExperience:total work: 1 year (Required)Work Location: In person

  • Team leader

    1 day ago

    Delhi, Delhi, India Pathfinders Global(P) Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesThis Side H.R Urvashi (Pathfinders Global Pvt. Ltd.)We Are Looking for a motivated and experienced Team Leader yo manage and lead a team to achieve performance goals and maintain high productivity.As We Are In The Medical Industry.. We Have Tie Up With The Hospitals And Medical Institutes Across pan IndiaJob Description :--Collaborate...

  • Team Leader

    1 week ago

    Delhi, Delhi, India HEDWIG FINANCIAL SERVICES PVT LTD Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    We are looking for a proactive and results-driven Telesales Team Leader to manage, motivate, and guide a team of telesales executives. The ideal candidate will ensure the team meets its daily and monthly sales targets while maintaining high-quality customer interactions and professionalism.Key Responsibilities:Lead, supervise, and motivate a team of...

  • Team Leader

    4 days ago

    Delhi, Delhi, India MM Staffing & Career Consultants Full time  1,20,000 -  1,44,000 per year

    Job Description:Designation: Team Leader - Environmental ServicesLocation: Eastern Province, Saudi ArabiaSalary Package: 10k -12 K SAR including family statusResponsibilities As a Team Leader for Environmental Services, Candidate Responsibilities shall be as follow:Develop and execute a comprehensive business plan tailored to the KSA Environmental Services...

  • Team Leader

    21 hours ago

    Delhi, Delhi, India WWF Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Lead, coach, and motivate a team of tele fundraisers to achieve and exceed individual targets.  Conduct regular performance reviews and provide constructive feedback to team members.  Implement training sessions to enhance sales, communication, and retention skills in coordination with the training team.  Oversee calls to existing customers to ensure...

  • Team Leader

    5 days ago

    Delhi, Delhi, India Farepayer Pvt Ltd Full time ₹ 3,60,000 - ₹ 72,00,000 per year

    Team Leader Tour Consultant – International and domestic ( Expert in international and domestic Packages )No. of Positions: 01Exp: min 2 years,Salary 30k – 60 k per month (it can be stretched up to 60 k if the candidate will deserve)· Well versed with all International tourist destinations· Experience to make packages of Europe, Asian Countries, Middle...

  • Team Leader- Operations

    3 days ago

    Delhi, Delhi, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with excellent leadership and communication skills.Roles and ResponsibilityManage and supervise a team of customer support representatives to achieve high levels of customer...