Logistics Executive – NDR

5 days ago


Delhi, Delhi, India Divine Hindu Full time ₹ 30,00,000 - ₹ 60,00,000 per year


Location:
Sector 27, Gurgaon (Work From Office)


Timings:
9:00 AM – 6:30 PM


Working Days:
Monday to Saturday


Salary:
As per experience

About the Role

We are looking for a detail-oriented
Logistics Executive – NDR
to handle non-delivery cases, coordinate with courier partners, reduce RTO %, and ensure smooth order movement across the supply chain. This role requires excellent communication, strong follow-up skills, and a problem-solving mindset.

Key Responsibilities

  • Monitor NDR (Non-Delivery Reports) daily and take proactive actions
  • Coordinate with courier partners for reattempts, escalations, and delivery issues
  • Call customers to confirm address, availability, and resolve delivery failures
  • Reduce RTO% by ensuring timely reattempts and accurate customer communication
  • Track shipments across multiple courier platforms (Shiprocket, Delhivery, Bluedart, etc.)
  • Maintain Excel reports for NDR, RTO, WISMO, and order status
  • Work closely with the warehouse team for address corrections, packaging issues, or order reshipment
  • Ensure SLA compliance & daily updates to the operations team

Requirements

  • 1–3 years of experience in
    logistics, NDR/RTO management, or e-commerce operations
  • Strong experience with courier dashboards (Shiprocket, Delhivery, Bluedart, Xpressbees, etc.)
  • Excellent communication and follow-up skills
  • Strong in Excel/Google Sheets (VLOOKUP, Pivot Table preferred)
  • Ability to coordinate across courier, customer, and warehouse
  • Problem-solving mindset with ownership and accountability

To Apply

Email your resume to


Subject Line:
Application – Logistics Executive (NDR)

Include:
Current CTC, Expected CTC & Notice Period



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