Logistics Executive – NDR
5 days ago
Location:
Sector 27, Gurgaon (Work From Office)
Timings:
9:00 AM – 6:30 PM
Working Days:
Monday to Saturday
Salary:
As per experience
About the Role
We are looking for a detail-oriented
Logistics Executive – NDR
to handle non-delivery cases, coordinate with courier partners, reduce RTO %, and ensure smooth order movement across the supply chain. This role requires excellent communication, strong follow-up skills, and a problem-solving mindset.
Key Responsibilities
- Monitor NDR (Non-Delivery Reports) daily and take proactive actions
- Coordinate with courier partners for reattempts, escalations, and delivery issues
- Call customers to confirm address, availability, and resolve delivery failures
- Reduce RTO% by ensuring timely reattempts and accurate customer communication
- Track shipments across multiple courier platforms (Shiprocket, Delhivery, Bluedart, etc.)
- Maintain Excel reports for NDR, RTO, WISMO, and order status
- Work closely with the warehouse team for address corrections, packaging issues, or order reshipment
- Ensure SLA compliance & daily updates to the operations team
Requirements
- 1–3 years of experience in
logistics, NDR/RTO management, or e-commerce operations - Strong experience with courier dashboards (Shiprocket, Delhivery, Bluedart, Xpressbees, etc.)
- Excellent communication and follow-up skills
- Strong in Excel/Google Sheets (VLOOKUP, Pivot Table preferred)
- Ability to coordinate across courier, customer, and warehouse
- Problem-solving mindset with ownership and accountability
To Apply
Email your resume to
Subject Line:
Application – Logistics Executive (NDR)
Include:
Current CTC, Expected CTC & Notice Period
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