Operations Executive- First Mile

3 days ago

Delhi, Delhi, India Dentalkart Full time ₹ 4,00,000 - ₹ 8,00,000 per year

About Dentalkart

Dentalkart is India's leading online dental marketplace, empowering dental professionals with access to high-quality equipment, materials, and supplies. Driven by innovation, efficiency, and customer satisfaction, we make dental procurement simple, transparent, and reliable.

Role Overview

The
First Mile Logistics Executive
will be responsible for overseeing and managing all first-mile operations — from warehouse pack to shipment dispatch — ensuring timely, accurate, and cost-effective transportation of goods. This role requires strong coordination skills, attention to detail, and effective collaboration with suppliers, courier partners, and internal teams to maintain a seamless supply chain.

Key Responsibilities

  • Track shipments from
    packing to dispatch
    , ensuring smooth movement through every stage of the first-mile process.
  • Monitor
    on-time pickup
    of shipments from vendors and warehouses.
  • Coordinate with
    courier partners
    to ensure timely pickup and connection to the next leg of delivery.
  • Continuously monitor
    logistics dashboards and partner portals
    to track live shipment status and performance metrics.
  • Work closely with
    warehouse and operations teams
    to resolve first-mile issues such as missed pickups, delays, RTOs, or connection problems.
  • Maintain
    daily pickup performance reports
    , including delay reasons, exceptions, and escalations.
  • Support and execute
    RTO inbound processes
    , including receiving shipments, system updates, and documentation.
  • Identify and report
    process gaps
    , suggesting improvements for higher operational efficiency and accuracy.
  • Ensure strict adherence to
    company SOPs and SLAs
    in all logistics activities.

Preferred Skills & Qualifications

  • Graduate in
    Logistics, Supply Chain, or Operations Management
    (preferred).
  • 1–3 years of experience in
    first-mile or logistics operations
    (e-commerce or courier background preferred).
  • Strong understanding of
    NDR, RTO, DTO, and connection processes
    .
  • Proficient in
    MS Excel, Google Sheets
    , and logistics tracking systems.
  • Excellent coordination, communication, and problem-solving skills.

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