Contact Centre Representative
4 days ago
Dear Candidates,We are hiring for Contact Centre Representative (International Voice Process) || HSBC-HyderabadJob Title: Contact Centre RepresentativeDepartment: Contact Centre – Wealth and Premier BankingLocation: Hyderabad, Hitec-city.Shift: Flexible to work in UK/US Rotational ShiftsExperience: 1 to 7 YearsInterview Mode: Face-to-Face (Round 2)Job SummaryJoin one of the world’s leading global investment banks as a Contact Centre Representative, where you'll be the first point of contact for our valued customers. This is more than a customer service role—it's an opportunity to deliver meaningful, solution-oriented support in a fast-paced and dynamic environment. If you're passionate about delighting customers, resolving queries efficiently, and working within a collaborative team, we’d love to meet you.Key Responsibilities- Handle inbound and outbound calls professionally, empathetically, and efficiently. - Resolve customer queries at the first point of contact wherever possible (First Call Resolution). - Recommend relevant products and services tailored to customer needs. - Stay informed on the latest products, services, policies, and system updates. - Escalate issues effectively while taking full ownership of the customer journey. - Uphold company values and contribute to a diverse, inclusive, and team-oriented culture.Preferred Skills- A calm, patient, and empathetic demeanor under pressure. - Ability to work collaboratively within a team environment. - Strong understanding of contact centre KPIs like CSAT, FCR, and call quality. - A mindset focused on continuous learning and improvement.Why Join Us?- Be part of a global financial powerhouse that serves over 40 million customers in 63 countries. - Work in a supportive and inclusive culture that champions career growth and internal mobility. - Gain exposure to wealth and premier banking services, with opportunities to develop domain expertise. - Enjoy a flexible working model and world-class employee benefits. - Contribute to a workplace that celebrates diversity and empowers every voice.✅Required Skills & Qualifications- Excellent communication skills (both verbal and written). - Empathy and patience while dealing with customers. - Good understanding of CSAT (Customer Satisfaction Survey) and FCR (First Call Resolution). - Strong interpersonal skills and the ability to work effectively in a team. - Ability to multitask and prioritize in a fast-paced environment. - Previous experience in a contact Centre or customer service role is mandatory. - Candidates must hold a Bachelor’s degree. Applicants with incomplete education, active backlogs, or without 10th and 12th qualifications will not be considered. - Must be flexible to work in UK/US shifts. - Maximum CTC: Up to ₹6 LPA. - Experience required: 1.5 to 7 years.Interview Mode: Face-to-Face (Round 2)Ready to take the next step in your career? Apply now and be the voice of a brand that millions trust worldwide.Email ID: dchandrashek@allegisglobalsolutions.com
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Project Manager- Unified Contact Centre
12 hours ago
New Delhi, India LanceSoft Middle East Full timeWe have a new opportunity for " Project Manager " with our client. Interested candidates send me your CV.Job Title : Project Manager Duration : 6 months Location : Hybrid - need to traveL Bangalore MGN office 2-3 days a week as per business needJob Purpose Project Manager is responsible for managing project related to unified contact centre within the...
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Team Lead
1 week ago
New Delhi, India Movate Full timeHiring for Team Lead - Operations ( Contact Centre/ BPO /Call centre)Interested candidates inbox your resumes to Deebathra.Abrahamgnanadass@movate.comPOSITION: - Team Leader - OperationsLOCATION: - Chennai, IndiaJOB PROFILE:-- Educate/Remind & Review their respective team/individuals on their KRA goals & targets. - Share Engineer Scorecard within the team...
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Call Centre Representative
5 days ago
New Delhi, India AVA DESIGN PRIVATE LIMITED Full timeWe're looking for **Call Centre Representative **to join our team, **Responsibilities** - Handle a inbound and outbound calls in a timely manner - Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary - Identify customer needs, research issues, resolve complaints, and provide solutions -...
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Customer Support Representative
1 week ago
New Delhi, India Allegis Global Solutions Full timeDear Candidates, We are hiring forInternational Voice Processfor Hyderabad (Hitec-city).Job Title: Contact Centre Representative Department:Contact Centre – Wealth and Premier Banking Location:Bangalore, Shift:Flexible to work in UK/US Rotational Shifts Experience:2 to 7 Years Interview Mode:Face-to-Face (Round 2)Job Summary Join one of the world’s...
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Customer Support Representative
1 week ago
New Delhi, India Allegis Global Solutions Full timeDear Candidates,We are hiring for International Voice Process || HSBC-Hyderabad ||Job Title: Contact Centre RepresentativeDepartment: Contact Centre – Wealth and Premier BankingLocation: Hyderabad, Hitec-city.Shift: Flexible to work in UK/US Rotational ShiftsExperience: 2 to 7 YearsInterview Mode: Face-to-Face (Round 2)Job SummaryJoin one of the world’s...
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Front Desk Representative
2 days ago
New Delhi, India Saaol Heart Center Full time**Front Desk Representative** **About Us**:SAAOL is India’s leading preventive and rehabilitative Heart Care Organization. Our vision is to provide the best quality healthcare to heart and lifestyle disease patients at the most affordable costs and in the most sustainable manner. Across 10+ centres in Delhi, our Doctors help patients receive non-invasive...
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Medical Representative
2 days ago
New Delhi, India OT4KIDS Full timeOT4KIDS pediatric centre is Looking for Medical representative for my clinic. prior experince required Good in communication skills **Job Type**: Part-time **Salary**: From ₹10,000.00 per month **Benefits**: - Flexible schedule Schedule: - Rotational shift Supplemental pay types: - Commission pay - Performance bonus **Speak with the...
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Front Desk Representative
5 days ago
Delhi, Delhi, India Saaol Heart Center Full time**Front Desk Representative** **About Us**:SAAOL is India’s leading preventive and rehabilitative Heart Care Organization. Our vision is to provide the best quality healthcare to heart and lifestyle disease patients at the most affordable costs and in the most sustainable manner. Across 10+ centres in Delhi, our Doctors help patients receive non-invasive...
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Data Centre Audit Manager
2 days ago
New Delhi, India The BlackBox Talent Full timeThe Data Centre Audit Manager will lead global audit activities across mission-critical data centre environments. The role requires deep expertise in compliance, infrastructure design, energy management, networking, and security to ensure that all data centres adhere to international standards and internal governance frameworks. This position reports to the...
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New Delhi, India The BlackBox Talent Full timeAbout the RoleOur client, a leading Data Centre organization headquartered in Dubai, is expanding its India Audit Operations and seeking seasoned IT Audit professionals to join their global audit team based in Noida.These positions will play a pivotal role in driving audit strategy, governance, and compliance across data-centre operations, infrastructure,...
