Team Lead

2 days ago

New Delhi, India Movate Full time

Hiring for Team Lead - Operations ( Contact Centre/ BPO /Call centre)Interested candidates inbox your resumes to Deebathra.Abrahamgnanadass@movate.comPOSITION: - Team Leader - OperationsLOCATION: - Chennai, IndiaJOB PROFILE:-- Educate/Remind & Review their respective team/individuals on their KRA goals & targets. - Share Engineer Scorecard within the team and enable individual awareness on their KRA goals, targets and their current stand. - Arrange for team meetings and discuss operational issues and ways to achieve operational excellence. - Manage team’s KRA goals and target achievement. - Take ownership of cases – political or technical, keeping track & following up on escalated cases. - Ensure progress of cases through backlog review. - Notify/discuss with manager on cases that require technical assistance or which needs to be managed politically. - Identify Knowledgebase availability & create/publish new Knowledge Base Articles. - Jointly responsible, along with the manager, to identify candidates for PIP and plan for refresher training. - To train engineers on topics those are identified by the escalation leads.DESIRED PROFILE:-A mature goal-oriented professional with- Overall experience of 5-6 Years - 1-2 years managing technical support - Ability to manage Client relationships - Team/ people management, - Proven track record in - Resource Management (Roistering / Scheduling / Case Management), - Metrics Management, - Goal setting (KRA), - Conduct ReviewsRegards,Deepu.Deebathra.Abrahamgnanadass@movate.com

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