CRM Executive

4 days ago

Coimbatore Tamil Nadu, India Trade Minds Academy Full time

**Job Title**: Customer Relationship Executive

**Location**: Coimbatore / Masakalipalyam
**Salary**: ₹15,000 per month
**Employment Type**: Full-Time
**Working Hours**: 10:00AM - 6:00PM, Monday to Saturday

**About Trade Minds Academy**:
Trade Minds Academy is your growth partner in turning solo hustles into structured scale. We've empowered over 250 entrepreneurs, conducted 2,500+ strategic consultations, and unlocked more than ₹12,550 crores in business growth. With a team that includes digital marketers, developers, and a 15-member software unit, we build custom tools and data-driven systems to help businesses scale with clarity and impact.

**Role Overview**:
We are seeking a dynamic **Customer Relationship Executive** to manage client interactions, ensure customer satisfaction, and support the delivery of our transformational services. You’ll be the frontline brand ambassador—building trust, maintaining relationships, and driving client success.

**Key Responsibilities**:

- Guide potential clients through our services and onboarding process.
- Maintain regular follow-up with existing customers for feedback, renewals, and upselling opportunities.
- Update CRM records and ensure accurate tracking of communication and service status.
- Collaborate with internal teams (sales, marketing, technical) to resolve customer queries and ensure timely delivery.
- Escalate client issues where necessary and ensure proper resolution and client satisfaction.
- Support strategy session scheduling and post-service relationship follow-up.

**Key Skills Required**:

- Excellent verbal and written communication skills (English & Tamil preferred)
- Strong interpersonal and relationship-building abilities
- Organized, punctual, and detail-oriented
- Basic understanding of business services and digital tools

**Preferred Qualifications**:

- Graduate in any discipline
- Prior experience in customer support, relationship management, or telecalling is an advantage
- Freshers with strong communication skills are also welcome

**What We Offer**:

- Fixed salary of ₹15,000 per month
- Learning opportunities in strategy, automation, marketing, and operations
- Growth path into sales, client management, or project coordination roles
- A results-driven and collaborative work environment

For CV

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,985.42 - ₹26,994.88 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Work Location: In person

Application Deadline: 14/07/2025
Expected Start Date: 14/07/2025

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