Customer Success

Job Title: - **Member Success Executive**

Location: - Delhi NCR

**About Tide**

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

**About the team**:
The **Member Success Executive team** in the **MEM Department** at Tide is dedicated to helping small businesses thrive. We build strong relationships with our members by understanding their needs and offering tailored solutions. Working collaboratively with other departments, we stay informed about new products to ensure our members receive the best support.

**About the role**:
As **Member Success Executive (Tele Sales)** you will:
- Call our existing members - build rapport with them, understand their businesses and will upsell relevant products or services to help them thrive
- Work cross functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members
- Work in a dynamic and data driven environment to reach team and individual targets
- Play a part in testing of new leads/scripts that support the team overall as we work in new areas of the business
- Get to know these leads/prospective members, and how their businesses plan to operate and will recommend relevant products and services to help them thrive
- Spend time to take on ad hocs tasks and work on projects that support other business areas
- Previous financial services telesales experience and success working towards a revenue target
- Experience using** **Kustomer (or a similar CRM tool)
- Willingness to take on new projects and get involved in the teams growth
- An excellent telephone manner and objection handling skills
- Excellent verbal, written and interpersonal communication skills in English
- Confident, outgoing and enthusiastic nature
- Self motivation and conscientiousness, wanting to make a real difference to the business
- Willingness to work with Product Owners across all areas of businesses in gaining feedback that can make the real changes to members experience of Tide
- Some knowledge of Buyer Behaviour, Sales and KYC
- Ability to get your strengths from working and collaborating in a team dynamic but also to work independently to your KPIs and targets

**What you'll get in return**:

- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget in the amount of 1000 BGN per year
- Additional health & dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Snacks, light food, drinks in the office
- WFH equipment allowance
- Flexible working from home Sabbatical Leave
**Tidean Ways of Working**: At Tide, we champion a **flexible workplace **model that** **supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

**Tide is a place for everyone**: At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.