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Tele Calling Executive

2 weeks ago

Shivaji Marg Lucknow Uttar Pradesh, India SRPLUS INTERNATIONAL PRIVATE LIMITED Full time

**Job Profile: Air Ticketing Telecalling Staff**

**Job Title**:
Air Ticketing Telecaller / Travel Consultant (Telecalling)

**Job Summary**:
The Air Ticketing Telecalling Staff is responsible for handling inbound and outbound calls related to flight bookings, cancellations, rescheduling, and other travel-related inquiries. They must provide excellent customer service while assisting customers in booking domestic and international flights, ensuring all details are accurate and up to date.

**Key Responsibilities**:

- Make and receive calls to potential and existing customers regarding flight inquiries.
- Provide information about domestic and international flight options, fares, availability, and schedules.
- Process bookings, rebookings, cancellations, and refunds.
- Upsell travel-related services (meals, seat selection, baggage, insurance).
- Maintain accurate records of customer interactions and transactions.
- Ensure high levels of customer satisfaction by resolving issues promptly and professionally.
- Follow up with clients for payment, ticket delivery, or confirmation.
- Coordinate with airlines for special requests and changes.
- Achieve assigned targets for sales or customer engagement.

**Required Skills**:

- Excellent communication skills (Hindi, language).
- Strong customer service and persuasion skills.
- Ability to work under pressure and meet targets.

**Educational Qualifications**:

- Minimum: 12th Pass (Higher Secondary); Graduate preferred.

**Experience**:

- 0-2 years of experience in telecalling, customer support, or air ticketing.
- Freshers with good communication and interest in travel are also encouraged to apply.

**Work Environment**:

- Office-based job; may involve shifts, especially during peak travel seasons.
- Coordination with the travel desk or reservations team

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Language**:

- Hindi (required)
- English (preferred)

Work Location: In person