Tele Calling Executive

2 days ago

Kavi Nagar Ghaziabad Uttar Pradesh, India Kraasa Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Job Description – Tele caller Executive (E-commerce)

Position: Tele caller Executive

Location: Kavi nagar , Ghaziabad

Job Type: Full-time

About Us

Kraasa is a fast-growing e-commerce brand committed to delivering quality products and excellent customer service. We are looking for enthusiastic and customer-focused Tele caller Executives to join our team and play a key role in customer engagement, sales support, and service excellence.

Key Responsibilities

  • Make outbound calls to customers to confirm orders, resolve queries, and ensure smooth delivery.
  • Handle inbound customer calls regarding product details, order status, returns, and exchanges.
  • Maintain customer database and update call records in the system.
  • Provide accurate information about products, pricing, offers, and company policies.
  • Assist customers with order placements and guide them through online processes if required.
  • Handle customer complaints with patience and professionalism, escalating complex issues when necessary.
  • Achieve daily/weekly/monthly call targets and conversion goals.
  • Build positive customer relationships to enhance brand loyalty.

Requirements

  • Proven experience as a Telecaller, Customer Care Executive, or similar role (preferably in e-commerce/retail).
  • Excellent communication skills in Hindi and English (additional regional languages are a plus).
  • Good listening skills and ability to handle customer queries patiently.
  • Basic computer knowledge (MS Office, CRM tools, order management software).
  • Ability to work under pressure and meet targets.
  • Strong problem-solving attitude and customer-centric mindset.

Education & Experience

  • Minimum qualification: 12th pass / Graduate.
  • 0–2 years of experience in telecalling, customer service, or sales. Freshers with good communication skills are welcome.

What We Offer

  • Competitive salary with performance-based incentives.
  • Training and development opportunities.
  • Friendly and supportive work environment.
  • Growth opportunities in a rapidly expanding e-commerce business.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Work Location: In person

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