
Customer Care Executive
7 days ago
**Location**: Kalyan, Maharashtra
**Type**: Full-Time
**About the Role**:
**Key Responsibilities**:
- Resolve customer complaints and provide appropriate solutions in a timely manner.
- Maintain detailed records of customer interactions and issue resolutions.
- Collaborate with internal teams to ensure customer satisfaction and effective problem-solving.
- Identify patterns in customer feedback and provide insights for process improvement.
- Assist in processing orders, returns, and refunds, ensuring adherence to company policies.
- Build and maintain positive relationships with customers to promote loyalty.
**Qualifications**:
- **Experience**: 1-2 years in customer support or a similar role.
- **Communication Skills**: Excellent verbal and written communication in English (regional language proficiency is a bonus).
- **Tech-Savvy**: Proficient in using CRM software, MS Office, and communication tools.
- **Problem-Solving**: Strong ability to address customer concerns effectively and empathetically.
- **Adaptability**: Ability to work in a dynamic, fast-paced environment.
- **Education**: A bachelor's degree or equivalent is preferred.
Pay: ₹30,000.00 per month
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Yearly bonus
Application Question(s):
- Can you start immediately?
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
**Location**:
- Kalyan, Maharashtra (required)
Work Location: In person
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