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Customer Care Executive

3 weeks ago

Kalyan, India Employee Hub Full time

**Job Title**: Customer Care Executive (CCE)
**Location**: [Specify location]
**Employment Type**: Full-time

**Job Summary**:
**Key Responsibilities**:

- **Issue Resolution**: Resolve customer complaints and provide solutions within the shortest possible time.
- **Product Knowledge**: Stay updated on product and service information to effectively assist customers.
- **Customer Retention**: Build and maintain strong customer relationships to enhance loyalty.
- **Data Management**: Accurately log interactions, queries, and resolutions in the CRM system.
- **Team Collaboration**: Coordinate with internal departments to resolve customer concerns efficiently.
- **Upselling**: Identify opportunities to promote additional services or products based on customer needs.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8968704250