Customer Care Executive

3 days ago

Kalyan, India Employee Hub LLP Full time

Looking after the in house Retailers Complaints & getting resolved from relevant department. (Retail Operations)
- Sending Reports & Analyzing.Event Organizing. (Marketing)Events for retail Partners. (Retail Operations)Looking after fit out work of brands. (Operation)Coordinating with MEP, Security, House Keeping & Parking Team.Making Snag reports.Coordinating with Project team for Mall renovation work.Weekly meetings with the out source team members.Customer service - CCE are required to interact with patrons on a daily basis and are adept at communicating with these customers in a friendly, professional mannerRetail relations - CCE act as the Mall Management voice for a shopping center and therefore must frequently interact with the media, the local community, and even law enforcement
- Government compliance - Require to coordinate with all government departments need to handle and assist all contracts and zoning ordinancesCredit control assistance - CCE is responsible for financial aspects of the Mall which including rent, CAM, Utilities collection, parking collectionRetail and service provider Communication - Responsible can effectively communicate with a diverse group of individuals, including property management, retail management, security staff, Housekeeping, MEP & Parking staff middle management, and moreRecords, Reports and inventory -CCE need maintain track inventory, record, record day to

Job Description 2 day operations SOPS, and other administrative tasks.
- Handling Parking Department.
- Looking after Parking checklist, Attendance & grooming standard of all staffs
- Coordinating with the retailers & their issues with the concern team & try to fix their problem ASAP.

**Job Types**: Regular / Permanent, Full-time

**Salary**: ₹200,000.00 - ₹300,000.00 per year

Schedule:

- Flexible shift

Ability to commute/relocate:

- Kalyan, Thane - 421605, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- mall or retail: 3 years (preferred)
- total work: 3 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 6378160361

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