Customer Care Executive

1 week ago

Kalyan, India Employee Hub Full time

**Key Responsibilities**:

- Greet and assist customers at the helpdesk or designated areas.
- Provide accurate information about mall facilities, store locations, offers, and events.
- Handle customer queries, complaints, and feedback in a polite and professional manner.
- Coordinate with security, housekeeping, and other departments to resolve customer issues quickly.
- Maintain a clean, organized, and welcoming helpdesk.
- Assist with lost & found management, wheelchair or stroller requests, and special assistance needs.
- Keep records of visitor feedback, complaints, and resolutions.
- Support in customer surveys and promotional activities within the mall.
- Escalate unresolved issues to higher authorities promptly.

**Required Skills & Qualifications**:

- Minimum ; diploma/degree in Hospitality, Retail, or related field is a plus.
- Excellent verbal and written communication skills (English & local language preferred).
- Pleasant personality with a customer-first attitude.
- Flexibility to work in shifts, weekends, and public holidays.

**Preferred Traits**:

- Polite, patient, and approachable.
- Good problem-solving and conflict-resolution skills.
- Presentable and well-groomed.
- Punctual and reliable.

Pay: ₹20,910.24 - ₹27,000.36 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Monday to Friday
- Morning shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8968704250

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