
Customer Care Executive
5 days ago
**Job Overview**
A CCE is responsible overseeing the entire operations process & responsible for ensuring operations deadlines are met while maintaining quality standards.
**Job Specifications**
**Education/ Formal Qualification**
Any Graduate, with MBA can be preferred
**Skills (Technical / Computer / Soft skills etc.)**
- Must have excellent computer skills excel, word etc.**Knowledge and Experience (Total work experience and job related relevant experience)**
- Excellent Communication Skill
- 3-5 yrs work experience preferable in real estate / retail industry
**Min Age**
Upto 30 years
**Budget**
3 LPA
**Responsibilities**
- Looking after the in house Retailers Complaints & getting resolved from relevant department. (Retail Operations)
- Sending Reports & Analyzing.
- Event Organizing. (Marketing)
- Events for retail Partners. (Retail Operations)
- Looking after fit out work of brands. (Operation)
- Coordinating with MEP, Security, House Keeping & Parking Team.
- Making Snag reports.
- Coordinating with Project team for Mall renovation work.
- Weekly meetings with the out source team members.
- **Customer service **- CCE are required to interact with patrons on a daily basis and are adept at communicating with these customers in a friendly, professional manner
- **Retail relations **- CCE act as the Mall Management voice for a shopping center and therefore must frequently interact with the media, the local community, and even law enforcement
- **Government compliance **- Require to coordinate with all government departments need to handle and assist all contracts and zoning ordinances
- **Credit control assistance **- CCE is responsible for financial aspects of the Mall which including rent, CAM, Utilities collection, parking collection.
- **Retail and service provider Communication **- Responsible can effectively communicate with a diverse group of individuals, including property management, retail management, security staff, Housekeeping, MEP & Parking staff middle management, and more
- **Records, Reports and inventory **- CCE need maintain track inventory, record, record day to day operations SOPS, and other administrative tasks.
- Handling Parking Department.
- Looking after Parking checklist, Attendance & grooming standard of all staffs.
- Coordinating with the retailers & their issues with the concern team & try to fix their problem ASAP.
- Handling Stilt Parking, LG Parking & Periphery Area.
- Coordinating with Project team for Mall renovation work
**Working conditions**
- **Daily reporting**:Reporting to Sr. Operations Executive regarding of Daily Operations
**Job Types**: Full-time, Permanent
Pay: ₹15,058.75 - ₹30,843.46 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Morning shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 8968704250
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