Customer Care Executive

2 weeks ago

Kalyan, India Seven Hiring Full time

**Location**: Kalyan, Maharashtra
**Type**: Full-Time

**About the Role**:
**Key Responsibilities**:

- Resolve customer complaints and provide appropriate solutions in a timely manner.
- Maintain detailed records of customer interactions and issue resolutions.
- Collaborate with internal teams to ensure customer satisfaction and effective problem-solving.
- Identify patterns in customer feedback and provide insights for process improvement.
- Assist in processing orders, returns, and refunds, ensuring adherence to company policies.
- Build and maintain positive relationships with customers to promote loyalty.

**Qualifications**:

- **Experience**: 1-2 years in customer support or a similar role.
- **Communication Skills**: Excellent verbal and written communication in English (regional language proficiency is a bonus).
- **Tech-Savvy**: Proficient in using CRM software, MS Office, and communication tools.
- **Problem-Solving**: Strong ability to address customer concerns effectively and empathetically.
- **Adaptability**: Ability to work in a dynamic, fast-paced environment.
- **Education**: A bachelor's degree or equivalent is preferred.

Pay: ₹20,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Yearly bonus

Application Question(s):

- Can you start immediately?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

**Location**:

- Kalyan, Maharashtra (required)

Work Location: In person

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