Customer Care Executive

10 hours ago

Kalyan, India Employee Hub Full time

**Key Responsibilities**:

- Greet and welcome guests/customers warmly.
- Handle walk-in inquiries at the reception or customer service desk.
- Provide accurate information about facilities, services, and store directions.
- Manage bookings, reservations, or visitor passes if in a hotel/mall setting.
- Handle customer complaints with professionalism and resolve issues efficiently.
- Maintain records of customer interactions, feedback, and complaints.
- Coordinate with internal departments (housekeeping, security, facility team, etc.).
- Ensure the customer service area is clean, safe, and presentable at all times.
- Follow company protocols and service standards strictly.
- Support in organizing mall/hotel events, promotions, or guest activities when needed.

Pay: ₹20,910.24 - ₹27,000.36 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Monday to Friday
- Morning shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8968704250

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