
Customer Care Executive
2 weeks ago
**About Us**:
At Bitsport, we are dedicated to transforming the sports e-commerce experience by delivering exceptional service and support. As a leading provider of sports equipment and apparel, we cater to athletes, enthusiasts, and teams with a commitment to excellence. We are seeking a Customer Service Executive who thrives in a dynamic environment, has a passion for sports, and excels at providing personalized, multilingual support.
**Role Overview**:
The Customer Service Executive will play a crucial role in ensuring an outstanding experience for our diverse clientele. This position requires a proactive individual with a genuine interest in sports, the ability to provide a personal touch with each customer interaction, and proficiency in multiple languages to effectively communicate with our global customer base.
**Key Responsibilities**:
- **Customer Support**:
- Handle inquiries related to product information, orders, returns, exchanges, and general support with a personalized approach.
- Resolve customer issues and complaints with empathy and efficiency, ensuring a positive outcome.
- **Multilingual Communication**:
- Utilize proficiency in multiple languages to assist customers from different linguistic backgrounds.
- Translate and interpret communications as needed to ensure clarity and understanding.
- **Personalized Service**:
- Develop and maintain strong relationships with customers by offering personalized recommendations and solutions.
- Understand customer needs and preferences to provide tailored support and enhance their overall experience.
- **Product Knowledge**:
- Acquire and maintain a deep understanding of our sports products and services to provide accurate and helpful information.
- Stay updated on product updates, promotions, and company policies.
- **Dynamic Environment**:
- Adapt to a fast-paced and ever-changing work environment with flexibility and enthusiasm.
- Manage multiple tasks simultaneously while maintaining high service standards.
- **Feedback and Improvement**:
- Collect and document customer feedback to identify trends and areas for improvement.
- Collaborate with the team to implement enhancements and optimize service delivery.
**Qualifications**:
- **Education**: High school diploma or equivalent; a degree in Business, Communication, Sports Management, or a related field is a plus.
- **Experience**: Minimum of 1-2 years in a customer service role, preferably in an e-commerce or sports-related environment.
- **Skills**:
- Proficiency in multiple languages (e.g., English and [Other Languages]) with strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to deliver a personal touch and build rapport with customers.
- Strong organizational skills and the ability to manage multiple tasks in a dynamic setting.
- Basic knowledge of sports equipment and apparel is advantageous.
**Personal Attributes**:
- Passion for sports and an eagerness to stay informed about industry trends.
- Positive attitude with a genuine desire to help others and create memorable customer experiences.
- Flexibility and resilience in a fast-paced environment.
**Benefits**:
- Opportunities for professional development
- Dynamic and inclusive work environment
**Application Process**:
**Application Deadline**: 24/09/2024
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9980373544
Application Deadline: 24/09/2024
Expected Start Date: 24/09/2024
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