Tools Admin Advisor

4 days ago

Gurugram Haryana, India Kelly Services Internal Full time

**Job Title**:Tools Admin Advisor

**Location**:Gurgaon

**Experience**: 3-5 Yrs.

**Qualification**:B. Tech/B. E

**Skillsets**: SharePoint, Adonis

***Responsibilities**:
**Design and Develop - Knowledge Management Site / Page**:
Collaborate with stakeholders to understand business requirements and assist in the selection and implementation of new knowledge management tools.Build the required content in SharePoint or any other identified tool covering design, functionality, and content.

**Knowledge** **management** **Tool** **Administration**:
Collaborate with stakeholders to understand business requirements and assist in the selection and implementation of new knowledge management tools.Configure and customize tools to align with group services processes and user needs.Administer user accounts, permissions, and access rights for the tools, ensuring security and data integrity. Monitor system performance and troubleshoot issues promptly.Provide user support and training on tool functionalities to enable effective usage. Address user inquiries and technical issues to ensure a smooth user experience.Coordinate tool upgrades and maintenance activities in collaboration with IT and vendor partners.

**Documentation** **and** **Knowledge** **Sharing**:Maintain comprehensive documentation of tool configurations, processes, and support procedures.Share knowledge and best practices with users to enhance tool utilization.

**Individual** **Development**:Participate in cross-functional projects related to compliance and risk management.Seek professional growth to stay informed about knowledge management tools and techniques

***What** **experience,** **skills** **and** **qualifications** **are** **required**:
Bachelor’s degree in computer science, Information Technology, or a related field.4+ years of proven experience as a developer of industry standard knowledge tools such as SharePoint.System administrator, specializing in industry-standard BPM tools and training aids.Prior experience preferred in the Shared Services domain.Proficiency in graphic / web design with hands on development of interactive / user friendly content.Experience in managing content design and interactive training tool (audio visual based)Understanding of incident management, swiftly identifying, and resolving tool-related issues to minimize downtime.Solid expertise in user access provisioning, ensuring data security and appropriate role-based access.Strong grasp of configuration management principles, making necessary adjustments to optimize tool performance.Excellent problem-solving skills, with the ability to provide timely and effective first-level support to end-users.Experience conducting training sessions to educate users on BPM tool functionalities and best practices.Familiarity with the latest trends and developments in BPM tools and related technologies.

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