Technical Support Engineer

Job SummaryThe ideal candidate will work as a subcontractor to assist with day-to-day operations, troubleshooting, system enhancements, integration support, and configuration activities.Provide Level 2 technical support for platform incidents and service requests.Work with internal IT and business teams to implement and maintain integrations with CRM and...

Job Title: Customer Service RepresentativeOverview:ARDEM is seeking a Customer Service Representative to support customer inquiries, process orders and manage service tickets through Zendesk. The ideal candidate should have strong technical understanding of our products.Key Responsibilities:Handle customer queries through Zendesk and provide timely, accurate...

Global Technical Support SpecialistWe are seeking a skilled Global Technical Support Specialist to join our team. This role involves providing technical support for global SaaS products, enterprise applications, and IT systems.Type: Freelance ConsultantLocation: RemoteDuration: Long-term contract (extendable)Start Date: Immediate or within a few...

Responsibilities:▪ Identifying hardware and software solutions. ▪ Troubleshooting technical issues. ▪ Diagnosing and repairing faults. ▪ Resolving network issues. ▪ Installing and configuring hardware and software. ▪ Speaking to customers to quickly get to the root of their problem. ▪ Providing timely and accurate customer feedback. ▪ Talking...

Key Responsibilities:Conduct structured technical interviews remotely for mid-to-senior level support roles.Assess candidate capabilities in problem-solving, cloud technologies, SaaS platforms, databases, scripting, and real-world scenarios.Provide clear, objective evaluations and scoring based on interview performance.Offer hiring recommendations aligned...

Transform Your Career with a Lead Technical Support RoleWe are seeking an exceptional technical support professional to join our team as a Lead Technical Support Engineer. As a key member of our Enterprise Support team, you will be responsible for providing advanced technical expertise to our largest customers, driving customer satisfaction, and ensuring...

Job Title: IT Support EngineerExperience: 2–3 YearsLocation: TrivandrumJob Type: Full-TimeDepartment: IT / Technical SupportWe are seeking a skilled and proactive IT Support Engineer with 2–3 years of experience in IT infrastructure, hardware troubleshooting, and network support. The ideal candidate will be responsible for maintaining and...

3 - 5 Years4 OpeningsTrivandrumRole descriptionJob Description (JD)1. ITIL FrameworkFair understanding of ITIL processes and practices.Basic understanding of ticketing tools such as ServiceNow or Remedy.2. Customer Infrastructure & Desktop SupportFair understanding of customer infrastructure.Basic hardware knowledge and troubleshooting.Desktop support and...

Responsibilities:● Identifying customers’ requirements and onboarding customers with our no-code software. ● Integration with 3rd party software using our no code API & Webhook builders/ ● Troubleshooting the logical issues in the software products and educating the customers on proper usage of different features. ● Develop and sustain strong...

Responsibilities: ● Identifying customers’ requirements and onboarding customers with our no-code software. ● Integration with 3rd party software using our no code API & Webhook builders/ ● Troubleshooting the logical issues in the software products and educating the customers on proper usage of different features. ● Develop and sustain strong...