Technical Support Engineer

22 hours ago

Thiruvananthapuram, Kerala, India UST Full time

3 - 5 Years

4 Openings

Trivandrum

Role description

Job Description (JD)

1. ITIL Framework
  • Fair understanding of ITIL processes and practices.
  • Basic understanding of ticketing tools such as ServiceNow or Remedy.
2. Customer Infrastructure & Desktop Support
  • Fair understanding of customer infrastructure.
  • Basic hardware knowledge and troubleshooting.
  • Desktop support and software installation.
3. Networking
  • Basic understanding of IP addressing.
  • Familiarity with basic show commands on routers and switches.

  • Proficient in basic network troubleshooting tools such as:

  • ping

  • tracert
  • netstat

  • Understanding of network monitoring tools:

  • Nagios

  • Cacti
  • SolarWinds
4. Security
  • Basic knowledge of Cybersecurity and Incident Response.
  • Exposure to threat hunting techniques.

  • Familiarity with SIEM tools:

  • QRadar

  • LogRhythm
  • Splunk
  • Understanding of External Threat Intelligence and OSINT tools.
5. Server Management
  • Familiarity with OS backups and basic network sharing/security.
  • Basic server-side hardware knowledge and troubleshooting.

  • Experience with server monitoring tools such as:

  • SCOM

  • Nagios
  • SolarWinds
  • New Relic
6. Storage & Backup
  • Basic understanding of Storage and Backup Technologies.

  • Knowledge of:

  • Backup, restore, and archive operations.

  • Disk drives, RAID, and SAN fabrics.
  • Monitoring of storage and backup environments.

  • Familiarity with:

  • Tape Libraries

  • Backup Appliances
  • Virtual Tape Libraries (VTL)
  • Basic understanding of related ticketing tools.
7. Infrastructure Monitoring
  • Basic understanding of networking concepts.
  • Knowledge of various infrastructure components.
8. Database
  • Basic knowledge of SQL and Relational Databases.

  • Familiarity with:

  • Data management in Excel, MS Access, MySQL, and PostgreSQL.

  • Database concepts such as normalization, indexes, triggers.
  • SQL clients and DB management tools.
9. End User Computing
  • Basic endpoint device knowledge.
  • Experience with remote support tools.

  • Familiarity with:

  • MS Office and related productivity tools.

  • Web browsers and basic internet settings.
  • General network connectivity troubleshooting.
Skills

Technical Support,Service Desk,Service Management

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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