Technical Support Engineer
7 days ago
3 - 5 Years
4 Openings
Trivandrum
Role descriptionJob Description (JD)
1. ITIL Framework- Fair understanding of ITIL processes and practices.
- Basic understanding of ticketing tools such as ServiceNow or Remedy.
- Fair understanding of customer infrastructure.
- Basic hardware knowledge and troubleshooting.
- Desktop support and software installation.
- Basic understanding of IP addressing.
- Familiarity with basic show commands on routers and switches.
Proficient in basic network troubleshooting tools such as:
ping
- tracert
- netstat
Understanding of network monitoring tools:
Nagios
- Cacti
- SolarWinds
- Basic knowledge of Cybersecurity and Incident Response.
- Exposure to threat hunting techniques.
Familiarity with SIEM tools:
QRadar
- LogRhythm
- Splunk
- Understanding of External Threat Intelligence and OSINT tools.
- Familiarity with OS backups and basic network sharing/security.
- Basic server-side hardware knowledge and troubleshooting.
Experience with server monitoring tools such as:
SCOM
- Nagios
- SolarWinds
- New Relic
- Basic understanding of Storage and Backup Technologies.
Knowledge of:
Backup, restore, and archive operations.
- Disk drives, RAID, and SAN fabrics.
- Monitoring of storage and backup environments.
Familiarity with:
Tape Libraries
- Backup Appliances
- Virtual Tape Libraries (VTL)
- Basic understanding of related ticketing tools.
- Basic understanding of networking concepts.
- Knowledge of various infrastructure components.
- Basic knowledge of SQL and Relational Databases.
Familiarity with:
Data management in Excel, MS Access, MySQL, and PostgreSQL.
- Database concepts such as normalization, indexes, triggers.
- SQL clients and DB management tools.
- Basic endpoint device knowledge.
- Experience with remote support tools.
Familiarity with:
MS Office and related productivity tools.
- Web browsers and basic internet settings.
- General network connectivity troubleshooting.
Technical Support,Service Desk,Service Management
About USTUST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
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