Application Support Engineer
2 days ago
Responsibilities:
• Provide implementation support to the Onboarding team, assisting in the smooth integration of our products and services for new clients.
• Address technical inquiries from clients and internal teams regarding system functionality,
configurations, and usage.
• Collaborate with cross-functional teams to troubleshoot and diagnose technical issues, ensuring timely and effective resolution.
• Going through & understanding internal system logs to debug issues.
• Write database queries needed to troubleshoot and investigate issues.
• Talking to Customers through email over different issues they might encounter.
• Monitoring of application availability, performance and initial triage of product-related incidents.
• Proactively analyze any incidents that occur and ensure these are responded to promptly within agreed SLAs.
• Redirect any issues requiring further analysis to the product engineering team
• Perform validations after scheduled changes within specified Maintenance Windows ensuring the
functionalities are up and running as desired.
• Complete regular operational activities to maintain environments with minimal disruption and higher availability.
• Proactively Monitor Application Components to improve customer experience.
Must-have Skills:
• Beginner to intermediate level knowledge in MySQL
• Application/ Server log monitoring
• Linux server administration (basics) Requirements
• Flexibility to work in shifts.
• Good understanding of REST API's and Database
• Ability to write SQL queries
• Analyzing application logs
• Triaging of issues
• Proficiency in English & being able to communicate in it.
• Excellent Time Management & Multi-tasking skills.
• Networking - Basic understanding of networking concepts, including basic protocols, with the ability to troubleshoot and resolve connectivity issues.
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