Application Support Engineer

2 days ago

Thiruvananthapuram, Kerala, India CareStack™ - Dental Practice Management Full time

Responsibilities:


• Provide implementation support to the Onboarding team, assisting in the smooth integration of our products and services for new clients.


• Address technical inquiries from clients and internal teams regarding system functionality,

configurations, and usage.


• Collaborate with cross-functional teams to troubleshoot and diagnose technical issues, ensuring timely and effective resolution.


• Going through & understanding internal system logs to debug issues.


• Write database queries needed to troubleshoot and investigate issues.


• Talking to Customers through email over different issues they might encounter.


• Monitoring of application availability, performance and initial triage of product-related incidents.


• Proactively analyze any incidents that occur and ensure these are responded to promptly within agreed SLAs.


• Redirect any issues requiring further analysis to the product engineering team


• Perform validations after scheduled changes within specified Maintenance Windows ensuring the

functionalities are up and running as desired.


• Complete regular operational activities to maintain environments with minimal disruption and higher availability.


• Proactively Monitor Application Components to improve customer experience.

Must-have Skills:


• Beginner to intermediate level knowledge in MySQL


• Application/ Server log monitoring


• Linux server administration (basics) Requirements


• Flexibility to work in shifts.


• Good understanding of REST API's and Database


• Ability to write SQL queries


• Analyzing application logs


• Triaging of issues


• Proficiency in English & being able to communicate in it.


• Excellent Time Management & Multi-tasking skills.


• Networking - Basic understanding of networking concepts, including basic protocols, with the ability to troubleshoot and resolve connectivity issues.

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