IT Support Engineer

5 hours ago

Thiruvananthapuram, Kerala, India Kameda Infologics Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title:
 IT Support Engineer

Experience:
 2–3 Years

Location:
 Trivandrum

Job Type:
 Full-Time

Department:
 IT / Technical Support

We are seeking a skilled and proactive 
IT Support Engineer
 with 2–3 years of experience in IT infrastructure, hardware troubleshooting, and network support. The ideal candidate will be responsible for maintaining and improving the day-to-day IT operations, providing technical support to end users, and ensuring the stability of our IT systems.

Key Responsibilities:

  • Provide 
    technical support
     for desktop systems, laptops, printers, and other hardware devices.
  • Install, configure, and troubleshoot 
    network devices
     (routers, switches, firewalls, access points).
  • Monitor and maintain 
    LAN/WAN connectivity
    , ensuring stable and secure network performance.
  • Perform routine 
    system backups
    , software updates, and patches.
  • Maintain inventory of IT assets, hardware, and software licenses.
  • Assist in 
    server and storage administration
     under senior team supervision.
  • Respond to support requests via ticketing system, email, or in-person, ensuring timely resolution.
  • Document technical procedures, FAQs, and solutions for future reference.
  • Support video conferencing, VPN, and remote desktop setups.
  • Coordinate with vendors and service providers for hardware maintenance or network issues.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2–3 years of relevant IT support experience.
  • Strong knowledge of 
    computer hardware
    , peripherals, and troubleshooting.
  • Hands-on experience with 
    networking concepts
    : IP addressing, DHCP, DNS, switching, and routing.
  • Basic understanding of 
    Windows Server
    , Active Directory, and remote desktop tools.
  • Familiarity with antivirus software, endpoint protection, and backup solutions.
  • Good communication and problem-solving skills.
  • Ability to work independently and in a team environment.

Preferred Qualifications (Optional):

  • Certifications like 
    CCNA
    , 
    CompTIA A+/N+
    , or 
    MCSA
     are a plus.
  • Experience with Office 365, ITSM tools, or helpdesk software.

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