Remote Technical Support Specialist

6 days ago

thiruvananthapuram, India beBeeTechnical Full time

Global Technical Support SpecialistWe are seeking a skilled Global Technical Support Specialist to join our team. This role involves providing technical support for global SaaS products, enterprise applications, and IT systems.Type: Freelance ConsultantLocation: RemoteDuration: Long-term contract (extendable)Start Date: Immediate or within a few weeksClients: Global product companies and enterprise IT teamsThe successful candidate will be responsible for handling real-time technical issues, contributing to product support, and ensuring smooth resolution for global users across web applications, cloud-based systems, and enterprise environments.Troubleshooting customer-reported issues related to software, APIs, cloud services, networks, or system access.Managing and resolving tickets across platforms such as ServiceNow, JIRA, Zendesk, or Freshdesk.Supporting SaaS product environments — monitoring logs, validating configurations, and escalating to engineering when needed.Handling L1 and L2 operational tasks such as environment checks, user onboarding, issue replication, and root cause analysis.Performing basic debugging steps: log analysis, API checks, configuration review, SQL lookups, or environment testing.Working across Windows, macOS, and Linux for user-level and application-level troubleshooting.Responding to alerts, performing routine system checks, and supporting incident management workflows.Documenting solutions, writing knowledge base articles, and improving internal support processes.Collaborating closely with engineering, QA, product, and DevOps teams to drive faster issue resolution and product reliability.This is a unique opportunity to work on global support initiatives with real-time impact, with multiple openings enabling fast-track onboarding. The long-term freelance work offers stable demand and the chance to build deep experience across SaaS, cloud, and enterprise systems.RequirementsA minimum of 1-3 years of hands-on experience in Technical Support, IT Support, Application Support, or related roles.Strong troubleshooting skills across software, systems, networks, or cloud environments.Understanding of operating systems, basic networking concepts, and application-level debugging.Experience using common ticketing tools (ServiceNow, JIRA, Zendesk, or equivalents).Strong communication skills and the ability to work with international teams.Ability to work independently in a remote setup.Preferred SkillsExperience supporting SaaS products or cloud environments (AWS, Azure, GCP).Familiarity with SQL for basic data validation or debugging.Understanding of APIs, log analysis, or monitoring systems.Basic scripting knowledge (Bash, PowerShell, Python).Exposure to ITIL processes (incident, problem, change).Experience working alongside engineering or DevOps teams.How to ApplySend your CV to Careers@SkillsCapital.io

  • Remote Customer Support Specialist

    3 days ago

    thiruvananthapuram, India beBeeSupport Full time

    Customer Support Specialist - US Business HoursAre you a customer-focused professional seeking a dynamic role with growth opportunities? Do you have excellent communication skills and the ability to work independently? We are seeking a Customer Support Specialist to provide high-quality support for our US-based clients.As a valued member of our team, you...

  • Technical Support Specialist

    6 days ago

    thiruvananthapuram, India beBeeSupport Full time

    Technical Support SpecialistThe role of a Technical Support Specialist involves resolving complex Level 2 issues reported by end-users and other IT service desks. This includes receiving calls, emails, and incident reports, creating trouble tickets, logging pertinent information, and tracking and classifying incoming incidents.The ideal candidate will have...

  • Technical Support Specialist

    7 days ago

    thiruvananthapuram, India beBeeTroubleshooting Full time

    IT Professional WantedShyld AI is building a new generation of Physical AI Agents to automate infection prevention and operational intelligence in hospitals and controlled environments.Our flagship wall-mounted UV-C disinfection system uses AI, robotics, and multi-modal sensing to keep healthcare environments safe and efficient.We partner with leading health...

  • AI Technical Specialist

    6 days ago

    thiruvananthapuram, India beBeeSpecialist Full time

    Evaluate and improve Large Language Models (LLMs) as a specialist in artificial intelligence. We're looking for an expert to assess AI-generated content produced by LLMs.Key responsibilities include:Evaluating AI outputs for correctness, coherence, and relevanceAssessing AI responses for logical consistency and technical accuracyDeveloping and testing...

  • Technical Support Executive

    7 days ago

    Thiruvananthapuram, Kerala, India OUTLOGICS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job Description: Tech Support Executive - SIPOWe are seeking a skilled and dedicated Tech Support Executive to join our team at SIPO, a comprehensive POS and restaurant management platform. This is an excellent opportunity for a technical professional who is passionate about hospitality technology and delivering exceptional remote customer support.About the...

  • Technical Support

    4 weeks ago

    Thiruvananthapuram, India CONNECTING 2 WORK Full time

    Responsibilities: ▪ Identifying hardware and software solutions. ▪ Troubleshooting technical issues. ▪ Diagnosing and repairing faults. ▪ Resolving network issues. ▪ Installing and configuring hardware and software. ▪ Speaking to customers to quickly get to the root of their problem. ▪ Providing timely and accurate customer feedback. ▪...

  • Technical Support

    21 hours ago

    Thiruvananthapuram, India CONNECTING 2 WORK Full time

    Responsibilities:▪ Identifying hardware and software solutions. ▪ Troubleshooting technical issues. ▪ Diagnosing and repairing faults. ▪ Resolving network issues. ▪ Installing and configuring hardware and software. ▪ Speaking to customers to quickly get to the root of their problem. ▪ Providing timely and accurate customer feedback. ▪ Talking...

  • Full Stack Developer – Technical Interview Panel Expert(Remote)

    4 weeks ago

    Thiruvananthapuram, India Tek Support Full time

    Job Title: Full Stack Developer – Technical Interview Panel ExpertExperience Level: 20+ years (Frontend + Backend expertise)Location: RemoteEmployment Type: Full-TimeJob Summary:We are seeking a Full Stack Developer to serve as a Technical Interview Panel Expert, responsible for assessing candidates across both frontend and backend technologies.This expert...

  • Expert Technical Support

    3 days ago

    thiruvananthapuram, India beBeeProblem Full time

    Technical Support SpecialistWe strive to unlock individual and technological potential. Our team-driven approach emphasizes collective success.Deliver prompt technical assistance via phone, email, chat, or ticketing system as initial response.Analyze and resolve incidents, requests or inquiries.The Technical Support Specialist will be accountable for:Key...

  • IT Support Professional

    4 days ago

    thiruvananthapuram, India beBeeTechnical Full time

    About the PositionAs a technical support specialist, you will be the primary point of contact for end-users via phone, chat, and self-service tickets. Your responsibilities will include qualifying and opening tickets for resolution, triaging tickets to respective teams, and following up on tickets until closure.Main ResponsibilitiesQualify and open tickets...