Technical Support Specialist
7 days ago
Technical Support SpecialistThe role of a Technical Support Specialist involves resolving complex Level 2 issues reported by end-users and other IT service desks. This includes receiving calls, emails, and incident reports, creating trouble tickets, logging pertinent information, and tracking and classifying incoming incidents.The ideal candidate will have strong communication and problem-solving skills, with the ability to provide initial support, prioritize tasks, and ensure proper escalation and assignment of incidents. They will also maintain ownership of incidents, ensure status updates and resolution according to SLAs, and provide input to IT management regarding Continuous Improvement opportunities.Key Responsibilities:Resolving Level 2 technical issues via phone, email, or web-based systems.Creating and managing incident tickets to track progress and ensure timely resolution.Maintaining accurate and detailed records of incidents, including root cause analysis and recommended solutions.Providing regular status updates to stakeholders and ensuring compliance with established Service Level Agreements (SLAs).Collaborating with internal teams to identify and implement process improvements, resulting in increased efficiency and reduced incident volumes.Requirements:Bachelor's degree in Computer Science, Information Technology, or related field.At least 2 years of experience in technical support or a related field.Strong understanding of software applications, hardware devices, and network protocols.Excellent communication and interpersonal skills.Able to work independently and as part of a team.We Offer:A competitive salary and benefits package.Opportunities for professional growth and development.A dynamic and collaborative work environment.What We Look For:We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team. If you are passionate about providing exceptional customer service and have a strong background in technical support, we encourage you to apply.
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Remote Technical Support Specialist
7 days ago
thiruvananthapuram, India beBeeTechnical Full timeGlobal Technical Support SpecialistWe are seeking a skilled Global Technical Support Specialist to join our team. This role involves providing technical support for global SaaS products, enterprise applications, and IT systems.Type: Freelance ConsultantLocation: RemoteDuration: Long-term contract (extendable)Start Date: Immediate or within a few...
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Expert Technical Support
3 days ago
thiruvananthapuram, India beBeeProblem Full timeTechnical Support SpecialistWe strive to unlock individual and technological potential. Our team-driven approach emphasizes collective success.Deliver prompt technical assistance via phone, email, chat, or ticketing system as initial response.Analyze and resolve incidents, requests or inquiries.The Technical Support Specialist will be accountable for:Key...
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Technical Support Specialist
1 week ago
thiruvananthapuram, India beBeeTroubleshooting Full timeIT Professional WantedShyld AI is building a new generation of Physical AI Agents to automate infection prevention and operational intelligence in hospitals and controlled environments.Our flagship wall-mounted UV-C disinfection system uses AI, robotics, and multi-modal sensing to keep healthcare environments safe and efficient.We partner with leading health...
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thiruvananthapuram, India beBeeBusiness Full timeMS D365 BC Support Specialist Job OpportunityAs an experienced Business Central specialist, you will provide top-notch functional and technical support to end users. Your key responsibility will be to troubleshoot system issues, assist with system enhancements, and collaborate with the D365 Business Central team.Deliver outstanding support for Business...
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Advanced Technical Support Specialist
7 days ago
thiruvananthapuram, India beBeeTechnical Full timeAdvanced Technical Support SpecialistWe are seeking a technical professional to provide superior support and product expertise to our customers.Key Responsibilities:Offer advanced support and product guidance to key clientsCollaborate with other team members across various Atlassian offices globallyAnalyze root causes, debug, and troubleshoot multiple...
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Oracle HCM Technical Specialist
5 days ago
thiruvananthapuram, India beBeeHcmSpecialist Full timeJob OpportunityWe seek a skilled HCM Technical Specialist to fill this key role.The ideal candidate will possess hands-on expertise with Oracle HCM tools and experience with integrations, data conversion, reports, and fast formulas.Strong knowledge of Compensation and Equity area in Oracle is essential.Expertise in HCM extract, HCM API integration, HDL...
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AI Technical Specialist
7 days ago
thiruvananthapuram, India beBeeSpecialist Full timeEvaluate and improve Large Language Models (LLMs) as a specialist in artificial intelligence. We're looking for an expert to assess AI-generated content produced by LLMs.Key responsibilities include:Evaluating AI outputs for correctness, coherence, and relevanceAssessing AI responses for logical consistency and technical accuracyDeveloping and testing...
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Technical Support
4 weeks ago
Thiruvananthapuram, India CONNECTING 2 WORK Full timeResponsibilities: ▪ Identifying hardware and software solutions. ▪ Troubleshooting technical issues. ▪ Diagnosing and repairing faults. ▪ Resolving network issues. ▪ Installing and configuring hardware and software. ▪ Speaking to customers to quickly get to the root of their problem. ▪ Providing timely and accurate customer feedback. ▪...
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Technical Support
2 days ago
Thiruvananthapuram, India CONNECTING 2 WORK Full timeResponsibilities:▪ Identifying hardware and software solutions. ▪ Troubleshooting technical issues. ▪ Diagnosing and repairing faults. ▪ Resolving network issues. ▪ Installing and configuring hardware and software. ▪ Speaking to customers to quickly get to the root of their problem. ▪ Providing timely and accurate customer feedback. ▪ Talking...
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Thiruvananthapuram, India CONNECTING 2 WORK Full timeResponsibilities: – Support users with logistics solutions platforms similar to CargoWise and Flexport, resolving technical issues via ticketing, chat, email, or phone using systems like Jira or Freshdesk. – Assist with integrations (e.g., APIs, EDI) and optimize workflows for logistics platforms. – Train users on logistics solutions platforms and...
