Expert Technical Support

4 days ago


thiruvananthapuram, India beBeeProblem Full time

Technical Support SpecialistWe strive to unlock individual and technological potential. Our team-driven approach emphasizes collective success.Deliver prompt technical assistance via phone, email, chat, or ticketing system as initial response.Analyze and resolve incidents, requests or inquiries.The Technical Support Specialist will be accountable for:Key ResponsibilitiesMonitor supervision toolsLog all incidents, service requests, and actions in the ITSM system.Track and follow up on open tickets until resolution and closureContribute to the knowledge base and standard operating procedures.Our ideal candidate should possess:RequirementsExcellent communication and customer service skillsStrong problem-solving and analytical thinking abilitiesCapacity to work under pressure and manage multiple tasks effectivelyAdditional InformationThis position offers a chance to develop strong technical skills and excellent customer relationships. We look forward to collaborating with talented individuals who share our vision of success through teamwork.



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