Advanced Technical Support Professional

5 days ago


thiruvananthapuram, India beBeeTechnical Full time

Transform Your Career with a Lead Technical Support RoleWe are seeking an exceptional technical support professional to join our team as a Lead Technical Support Engineer. As a key member of our Enterprise Support team, you will be responsible for providing advanced technical expertise to our largest customers, driving customer satisfaction, and ensuring seamless support experiences.Develop in-depth knowledge of Atlassian products, technologies, and systems to provide expert-level support to customers.Collaborate with cross-functional teams to identify and resolve complex customer issues, improving overall customer satisfaction.Lead the development of support processes, procedures, and training materials to enhance team performance and efficiency.Analyze and troubleshoot customer problems using strong analytical and problem-solving skills.Communicate effectively with customers, stakeholders, and internal teams to ensure clear understanding of technical information.To succeed in this role, you will need 8+ years of experience in Java support, software services, and system administration for large end-user communities. You should also have expertise in operating systems (e.g., Linux, OS X, Windows), subject matter expertise in multiple Atlassian products, and excellent communication and interpersonal skills.Our team offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and results-driven technical professional looking for a new challenge, please submit your application.Benefits and PerksAtlassian provides a wide range of benefits and perks designed to support your well-being, career growth, and community involvement. Our offerings include:A comprehensive health and wellbeing program.Paid volunteer days to contribute to your favorite causes.A global community of like-minded professionals.



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