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Technical Support Specialist – Logistics Solutions
4 weeks ago
Responsibilities: – Support users with logistics solutions platforms similar to CargoWise and Flexport, resolving technical issues via ticketing, chat, email, or phone using systems like Jira or Freshdesk. – Assist with integrations (e.g., APIs, EDI) and optimize workflows for logistics platforms. – Train users on logistics solutions platforms and create training materials. – Collaborate with logistics and IT teams to ensure compliance and data accuracy. – Communicate effectively with users, providing clear written and verbal support in English. Qualifications: – 2–3 years of experience supporting users of logistics solutions platforms similar to CargoWise (e.g., enterprise-level freight forwarding or supply chain systems) in a logistics or freight forwarding environment. – 2+ years in customer/technical support, with experience supporting users on logistics solutions platforms like Flexport (e.g., Freightos or other transportation management systems). – Proven experience using ticketing systems like Jira or Freshdesk to manage and resolve support requests. – Strong understanding of logistics processes (e.g., customs, freight forwarding, shipment tracking). – Familiarity with APIs, XML, EDI, or help desk software; certification in a logistics platform is a plus. – Excellent written and spoken English communication skills for clear, professional interactions with users and teams. – Strong problem-solving skills and a customer-centric approach. – Willingness to work from our Cochin office.
