
Technical Support Specialist – Logistics Solutions
1 week ago
Responsibilities:
– Support users with logistics solutions platforms similar to CargoWise and Flexport, resolving technical issues via ticketing, chat, email, or phone using systems like Jira or Freshdesk.
– Assist with integrations (e.g., APIs, EDI) and optimize workflows for logistics platforms.
– Train users on logistics solutions platforms and create training materials.
– Collaborate with logistics and IT teams to ensure compliance and data accuracy.
– Communicate effectively with users, providing clear written and verbal support in English.
Qualifications:
– 2–3 years of experience supporting users of logistics solutions platforms similar to CargoWise (e.g., enterprise-level freight forwarding or supply chain systems) in a logistics or freight forwarding environment.
– 2+ years in customer/technical support, with experience supporting users on logistics solutions platforms like Flexport (e.g., Freightos or other transportation management systems).
– Proven experience using ticketing systems like Jira or Freshdesk to manage and resolve support requests.
– Strong understanding of logistics processes (e.g., customs, freight forwarding, shipment tracking).
– Familiarity with APIs, XML, EDI, or help desk software; certification in a logistics platform is a plus.
– Excellent written and spoken English communication skills for clear, professional interactions with users and teams.
– Strong problem-solving skills and a customer-centric approach.
– Willingness to work from our Cochin office.
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Thiruvananthapuram, India CONNECTING 2 WORK Full timeResponsibilities:– Support users with logistics solutions platforms similar to CargoWise and Flexport, resolving technical issues via ticketing, chat, email, or phone using systems like Jira or Freshdesk. – Assist with integrations (e.g., APIs, EDI) and optimize workflows for logistics platforms. – Train users on logistics solutions platforms and...
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Thiruvananthapuram, India CONNECTING 2 WORK Full timeResponsibilities: – Support users with logistics solutions platforms similar to CargoWise and Flexport, resolving technical issues via ticketing, chat, email, or phone using systems like Jira or Freshdesk. – Assist with integrations (e.g., APIs, EDI) and optimize workflows for logistics platforms. – Train users on logistics solutions platforms and...
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