Technical Support Specialist – Logistics Solutions

15 hours ago


Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full time

Responsibilities:

– Support users with logistics solutions platforms similar to CargoWise and Flexport, resolving technical issues via ticketing, chat, email, or phone using systems like Jira or Freshdesk.

– Assist with integrations (e.g., APIs, EDI) and optimize workflows for logistics platforms.

– Train users on logistics solutions platforms and create training materials.

– Collaborate with logistics and IT teams to ensure compliance and data accuracy.

– Communicate effectively with users, providing clear written and verbal support in English.

Qualifications:

– 2–3 years of experience supporting users of logistics solutions platforms similar to CargoWise (e.g., enterprise-level freight forwarding or supply chain systems) in a logistics or freight forwarding environment.

– 2+ years in customer/technical support, with experience supporting users on logistics solutions platforms like Flexport (e.g., Freightos or other transportation management systems).

– Proven experience using ticketing systems like Jira or Freshdesk to manage and resolve support requests.

– Strong understanding of logistics processes (e.g., customs, freight forwarding, shipment tracking).

– Familiarity with APIs, XML, EDI, or help desk software; certification in a logistics platform is a plus.

– Excellent written and spoken English communication skills for clear, professional interactions with users and teams.

– Strong problem-solving skills and a customer-centric approach.

– Willingness to work from our Cochin office.



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