Technical Support Associate

6 days ago

thiruvananthapuram, India beBeeCustomerService Full time

Job Title: Customer Service RepresentativeOverview:ARDEM is seeking a Customer Service Representative to support customer inquiries, process orders and manage service tickets through Zendesk. The ideal candidate should have strong technical understanding of our products.Key Responsibilities:Handle customer queries through Zendesk and provide timely, accurate responses. Use technical knowledge to resolve customer issues efficiently.Review engineering drawings, layouts, and specifications to process customer orders and submittals. Ensure that all necessary information is captured accurately.Enter and maintain order details in the system with high accuracy. Verify that all data is up-to-date and correct.Prepare and share reports, documentation, and customer updates. Provide clear and concise information as needed.Work with internal teams to resolve issues and ensure customer satisfaction. Collaborate with colleagues to achieve common goals.Retrieve technical and product-related information as needed to support customer requests. Stay updated on product knowledge and technical capabilities.Manage multiple tasks in a deadline-driven environment. Prioritize tasks effectively to meet deadlines.Requirements/Computer Skills:3-5 years of customer service or technical support experience. Proven track record of excellent communication and problem-solving skills.Experience with Zendesk or similar ticketing/CRM platforms. Proficient in using computer software for work purposes.Ability to read engineering drawings, blueprints, or basic technical diagrams. Strong attention to detail and analytical skills.Strong written and verbal communication skills. Excellent interpersonal and teamwork abilities.Proficiency in MS Office 365, Adobe Acrobat, OCR tools, and Visio. Familiarity with other computer software as needed.Detail-oriented with strong problem-solving abilities. Ability to think critically and make sound judgments.Qualification Required:B.E. / B.Tech in Mechanical Engineering from a recognized university. Minimum 2-3 years of hands-on experience in product design including 2D drafting, 3D modeling, and assembly using standard engineering and CAD tools.Strong understanding of engineering drawings, layouts, tolerances, and basic manufacturing processes. Experience working with customer specifications, technical documents, and product requirements.Preferred Background:Experience in manufacturing, engineering products, construction materials, hardware fittings, or industrial solutions. Candidates with relevant industry experience will be preferred.

  • Associate Ii

    1 week ago

    Thiruvananthapuram, India UST Full time

    Role Proficiency: Outcomes: - Resolve production issues with proper approach and follow standards and security guidelines with very mínimal support - Effectively interact with other stakeholders through all channels; articulating their inputs - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Mentor...

  • Associate Ii

    2 weeks ago

    Thiruvananthapuram, India UST Full time

    Role Proficiency: Outcomes: - Resolve production issues with proper approach and follow standards and security guidelines with very mínimal support - Effectively interact with other stakeholders through all channels; articulating their inputs - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Mentor...

  • Associate Iii

    1 week ago

    Thiruvananthapuram, India UST Full time

    Role Proficiency: Outcomes: - Identify the problem patterns and suggest better resolution techniques - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Assist Lead 1 - Production Support on troubleshooting and Issue resolution; begin demonstrating Lead 1 capabilities in making critical decisions -...

  • Technical Support

    4 weeks ago

    Thiruvananthapuram, India CONNECTING 2 WORK Full time

    Responsibilities: ▪ Identifying hardware and software solutions. ▪ Troubleshooting technical issues. ▪ Diagnosing and repairing faults. ▪ Resolving network issues. ▪ Installing and configuring hardware and software. ▪ Speaking to customers to quickly get to the root of their problem. ▪ Providing timely and accurate customer feedback. ▪...

  • Technical Support

    2 days ago

    Thiruvananthapuram, India CONNECTING 2 WORK Full time

    Responsibilities:▪ Identifying hardware and software solutions. ▪ Troubleshooting technical issues. ▪ Diagnosing and repairing faults. ▪ Resolving network issues. ▪ Installing and configuring hardware and software. ▪ Speaking to customers to quickly get to the root of their problem. ▪ Providing timely and accurate customer feedback. ▪ Talking...

  • Full Stack Developer – Technical Interview Panel Expert(Remote)

    4 weeks ago

    Thiruvananthapuram, India Tek Support Full time

    Job Title: Full Stack Developer – Technical Interview Panel ExpertExperience Level: 20+ years (Frontend + Backend expertise)Location: RemoteEmployment Type: Full-TimeJob Summary:We are seeking a Full Stack Developer to serve as a Technical Interview Panel Expert, responsible for assessing candidates across both frontend and backend technologies.This expert...

  • Sales Support Associate

    1 week ago

    Thiruvananthapuram, India CII - Model Career Centre Full time

    Greetings from CII-MCC We are looking for Sales Support Associate Job role - Increasing in store sales. - Superior product knowledge. - Maintaining an orderly appearance throughout the sales floor. **Salary : 15k - 18k** **Qualification : Graduation.** **Experience : 2+ Years Experience.** **Salary**: ₹15,000.00 - ₹18,000.00 per...

  • Technical Support Engineer

    1 week ago

    thiruvananthapuram, India beBeeTechnical Full time

    Job SummaryThe ideal candidate will work as a subcontractor to assist with day-to-day operations, troubleshooting, system enhancements, integration support, and configuration activities.Provide Level 2 technical support for platform incidents and service requests.Work with internal IT and business teams to implement and maintain integrations with CRM and...

  • Technical Support Specialist

    7 days ago

    thiruvananthapuram, India beBeeSupport Full time

    Technical Support SpecialistThe role of a Technical Support Specialist involves resolving complex Level 2 issues reported by end-users and other IT service desks. This includes receiving calls, emails, and incident reports, creating trouble tickets, logging pertinent information, and tracking and classifying incoming incidents.The ideal candidate will have...

  • Expert Technical Support

    3 days ago

    thiruvananthapuram, India beBeeProblem Full time

    Technical Support SpecialistWe strive to unlock individual and technological potential. Our team-driven approach emphasizes collective success.Deliver prompt technical assistance via phone, email, chat, or ticketing system as initial response.Analyze and resolve incidents, requests or inquiries.The Technical Support Specialist will be accountable for:Key...