Associate Ii

1 day ago

Thiruvananthapuram, India UST Full time

Role Proficiency:
Outcomes:

- Resolve production issues with proper approach and follow standards and security guidelines with very mínimal support
- Effectively interact with other stakeholders through all channels; articulating their inputs
- Optimise efficiency cost and quality by identifying opportunities for automation/process improvements
- Mentor Trainee Associate and Associate I - Production Support to become more effective in their roles
- Ensures that requests for support are properly logged and resolved per the Service Level Agreements according to agreed standards and procedures
- Learn business domain and system domain; individually and as recommended by the project/account
- Attain technical knowledge for troubleshooting/resolving any reported production issues
- Set FAST goals and seek feedback for FAST goals

Measures of Outcomes:

- Adherence to engineering process and standards
- Adherence to schedule / timelines
- Adhere to SLAs where applicable
- # of issues fixed
- # of non-compliance issues with respect to SOP
- Reduction of reoccurrence of known defects
- Quick turnaround of production bugs
- Completion of applicable technical/domain certifications
- Completion of all mandatory training requirements

Outputs Expected:
Issue Resolution:

- Identify
analyse and resolves the incidents/tickets within the optimal MTTR (Mean Time To Resolve)

Training:

- Attends one on one need-based domain/project/technical trainings as needed
- Provides need-based trainings to juniors on the team

Escalation:

- Escalate problems to appropriate individuals/support team based on established guidelines and procedures.
- Where applicable
monitor progress of requests for support and ensures users and other interested parties are kept informed.

Document:

- Create documentation for one's own work

Mentoring:

- Mentor juniors on the team
- Set FAST goals and provide feedback of FAST goals to mentees

Status Reporting:

- Report status of tasks assigned
- Comply with project related reporting standards/process

Manage knowledge:

- Absorb and contribute to project related documents
share point
libraries
client universities

Release:

- Adhere to release management process

Skill Examples:

- Identify triage and resolve issues reported by customer
- Log monitor and report issues as defined by SLAs
- Problem solving approach
- Team Player Good written and verbal communication abilities
- Proactively ask for help and offer help

Knowledge Examples:

- Appropriate software programs/modules/ tools
- Operating Systems and software platforms
- Integrated development environment (IDE)
- Software life cycle methodology E.g. Agile methods
- Knowledge base of customer domain and sub domain where problem is solved
- Proactively ensure the highest levels of systems availability

Additional Comments:

- Ensure reported incidents are correctly logged and assigned, and accurately updated as the resolution progresses - Initiate investigations into relevant incidents - Communicate with the customer to understand the underlying issue(s) and provide timely feedback - Work proactively with colleagues across Dematic to ensure prompt resolution of each incident within agreed SLA timescales. - Provide support to Dematic colleagues through knowledge sharing and promoting knowledge sharing initiatives

  • Associate Ii

    1 week ago

    Thiruvananthapuram, India UST Full time

    Role Proficiency: Outcomes: - Resolve production issues with proper approach and follow standards and security guidelines with very mínimal support - Effectively interact with other stakeholders through all channels; articulating their inputs - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Mentor...

  • Associate Ii

    3 days ago

    Thiruvananthapuram, Kerala, India UST Global Full time

    2 - 3 Years - 1 Opening - Kochi, Trivandrum **Role description**: Role Proficiency: A Voice Associate should under very mínimal guidance be able to take customer support calls effectively and efficiently following the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with...

  • Associate Ii

    1 day ago

    Thiruvananthapuram, Kerala, India UST Global Full time

    2 - 3 Years- 2 Openings- Trivandrum**Role description**: Role Proficiency: A Voice Associate should under very mínimal guidance be able to take customer support calls effectively and efficiently following the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data...

  • Associate Ii

    2 weeks ago

    Thiruvananthapuram, India UST Full time

    Role Proficiency: Outcomes: - Resolve production issues with proper approach and follow standards and security guidelines with very mínimal support - Effectively interact with other stakeholders through all channels; articulating their inputs - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Mentor...

  • Associate Iii

    3 days ago

    Thiruvananthapuram, India UST Full time

    Role Proficiency: Outcomes: - Identify the problem patterns and suggest better resolution techniques - Optimise efficiency cost and quality by identifying opportunities for automation/process improvements - Assist Lead 1 - Production Support on troubleshooting and Issue resolution; begin demonstrating Lead 1 capabilities in making critical decisions -...

  • Telesales Associate Ii

    1 week ago

    Kazhakoottam, Thiruvananthapuram, Kerala, India Voxforem Technologies Full time

    We are passionately looking for enthusiastic and challenging executives to join our team. You will be responsible for generating calls to potential customers with the main goal to achieve your sales quota. As a Telesales Associate, we are expecting you to be an outstanding communicator and listener with a professional, but friendly approach. - Reach out to...

  • Associate II, Field Technical Service Engineering

    24 hours ago

    Thiruvananthapuram, Kerala, India Alcon Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Responsible to ensure all Alcon equipment at customers' site and demo equipment are functioning effectively as per the specifications. Identifying and correcting more complex problems associated with start-up -Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs -Developing on-going relationships with...

  • Cloud Operations Engineer II

    4 days ago

    Thiruvananthapuram, Kerala, India Zafin Software Centre Of Excellence Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Qualifications Required.Bachelors or Master's degree in Computer Science, Information Technology, Cybersecurity, or a related field. Equivalent professional experience is acceptable.Minimum 3-8 years of experience in Azure cloud operations, with a demonstrated focus on security and vulnerability management.Proven track record of managing and securing...

  • Developer II

    4 days ago

    Thiruvananthapuram, Kerala, India UST Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Role Proficiency:Acts under very minimal guidance to develop error free code; testing and documenting applicationsOutcomes:Understand the applications features and component design and develop the same in accordance with user stories/requirements.Code debug test and document; and communicate product/component/feature development stages.Develop optimized code...

  • Associate II

    4 days ago

    Chennai, Kochi, Thiruvananthapuram, India UST Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Role Proficiency:This role requires proficiency in data pipeline development including coding testing and implementing data pipelines for ingesting wrangling transforming and joining data from various sources. Must be adept at using ETL tools such as Informatica Glue Databricks and DataProc along with coding skills in Python PySpark and SQL. Works...