Manager / Executive - Administration and Facilities

2 weeks ago

Gurgaon, India Whatfix Full time

Who are we?

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making. The company has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments.

“Hustle Mode ON” is the motto we live by.

  • Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and Cisco.
  • With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list.
  • Recognized by Forrester and Everest Group as a 'Leader' in the digital adoption space, and listed by LinkedIn among one of the Top 5 startups in India in 2020
  • Listed in Deloitte Technology Fast 500™ among fastest-growing companies in North America for 2022 and 2021 and recognized as Great Place to Work 2022-2023
  • Our Customer centricity is evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights

Whatfix is scaling rapidly and seeks a proactive and detail-oriented Facilities & Administration Executive to join our dynamic team in Gurugram.

If you’re passionate about creating safe, efficient, and employee-friendly workspaces while driving operational excellence, this is your opportunity to make an impact.

Key Responsibilities

  • Oversee end-to-end facility and administration operations , including security, transport, budgeting, compliance, and process management.
  • Ensure a safe, secure, and conducive 24x7 working environment for employees with zero facility downtime.
  • Lead and manage a team of administrative staff and third-party service providers.
  • Handle travel and logistics management (independently or with support from the broader admin org.)
  • Monitor vendor performance to ensure high-quality service delivery within defined timelines; negotiate contracts and manage invoices.
  • Manage all facility functions such as office maintenance, housekeeping, transportation, security services, and office build-outs.
  • Drive compliance with statutory norms and internal policies; prepare for audits and ensure smooth functioning.
  • Develop and implement best practices to improve operational efficiency and cost-effectiveness.
  • Maintain confidentiality of all employee and client information.
  • Respond to routine inquiries and correspondence in a timely and professional manner.

The Ideal Candidate

  • Experience: 4-10 years in facilities and administration management, preferably in a fast-paced startup environment.
  • Skills: Strong people management, decision-making, and crisis management skills; experience working with remote teams is a plus.
  • Competencies: Highly organized, detail-oriented, and able to independently handle emergencies and day-to-day operations.
  • Mindset: Proactive problem solver who thrives in a hyper-growth environment.
  • Strong knowledge of local regulations, vendor ecosystems, and statutory compliance specific to the Gurugram region.
  • Familiarity with transportation, security, and facility management challenges unique to the NCR area.
  • Experience in managing relationships with local vendors and service providers.

Why Join Us?

  • Be part of a hyper-growth SaaS company shaping the future of digital adoption.
  • Work with top talent in the industry and contribute to impactful projects.
  • An opportunity to innovate and implement initiatives that make a difference.

Note:

  • At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively.
  • We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
  • We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status

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