Customer support specialist

6 days ago


Kochi, India Helixo Full time
About Us
At Helixo, our core focus is "Empower e-commerce brands to increase profits and enhance customer experience through our app ecosystem with 101% customer satisfaction"
We empower over 30,000+ top brands like Decathlon, Nykaa, Ooni Pizza Ovens, and Bellavita with best-in-class apps that to drive more profits, and we’ve helped generate over $120 M+ in additional revenue.
With 2000+ five-star reviews and recognition from Shopify, we’re on a journey to empower e-commerce merchants worldwide. Join us and become part of this exciting revolution
Position: Customer Support Advocate
We’re looking for a Customer Support Advocate to deliver exceptional experiences for our customers. As the first point of contact, you’ll play a vital role in resolving issues, building trust, and contributing to our customers' success.
What's Exciting: A great culture with 100% ownership, 100% freedom, and the opportunity to connect directly with the teams behind your favorite brands, making a real impact on their success.
What You’ll Do
- Provide outstanding support via email, phone, and live chat.
- Troubleshoot and resolve product-related queries with precision and empathy.
- Log and escalate critical customer issues when required.
- Collaborate with internal teams to ensure a seamless customer experience.
- Continuously improve customer service processes and suggest actionable insights.
- Assist customers in optimizing their e-commerce businesses using Helixo apps.
- Contribute feedback to help improve our products and services.
What We’re Looking For
- 1-2 years in customer support, preferably in tech or e-commerce industries.
- Strong written and verbal communication skills with a customer-first mindset.
- A proactive problem-solver who can think critically and act efficiently.
- Tech-savvy with a good grasp of e-commerce platforms (Shopify experience is a plus).
- Ability to thrive in a fast-paced, evolving environment.
- High attention to detail and strong organizational skills.
Bonus Points
- Experience with Shopify or similar e-commerce platforms.
- Familiarity with customer success or Chat tools like Crisp Chat, Intercom, Freshchat.
- Good in HTML/CSS technical skills.
Why Join Helixo?
- Impactful Work: Be part of building innovative tools that empower thousands of merchants globally.
- Fast Growth: Join a rapidly scaling startup with room to grow your career.
- Culture of Ownership: We value autonomy, innovation, and results over rigid hierarchies.
- Competitive Pay: A package that matches your skills and contributions.
- Learning Opportunities: Work alongside a passionate team and level up your skills every day.
How to Apply
Think you’re the right fit? We’d love to hear from you
Email your resume and a short note explaining "why you're a great fit" for this role to with the subject line: "Linked In Refer – Customer Support Advocate".
The salary range for the role is ₹250000 - ₹420000 per year
Footnote
Feeling uninspired by your current role? Ready to tackle challenges and grow with a fast-moving company? Join Helixo -- we’re building something extraordinary, and we need passionate minds like yours
Let’s grow together

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