Trainee Customer Support

9 months ago


Kochi, India SNACHOO PORTAL Full time

We are seeking an enthusiastic and motivated individual to join our team as a Support Trainee. As Support Trainee, you will play a vital role in supporting our clients’ software concerns, clarify their doubts, identify issues, escalate issues to internal team for resolution, test the fixes.

Key Responsibilities:
Participate in an intensive training program to develop foundational skills in IT support.

Learn to respond to customer inquiries and technical issues through various communication channels.

Work closely with senior developers to analyze and diagnose technical issues.

Collaborate with the team to provide timely and effective solutions.

Gain hands-on experience in maintaining accurate records of customer interactions and resolutions.

Contribute to the creation and updating of knowledge base articles.

Learn to educate customers on product features, best practices, and self-service options.

Provide basic guidance to users on common technical issues.

Work closely with the Customer Support team and other departments to enhance skills and contribute to team success.

Actively participate in team meetings and training sessions.

Qualifications:
High school diploma or equivalent with knowledge in Information Technology or related field is a plus.

Basic understanding of computer systems, hardware, and software.

Strong English communication and interpersonal skills.

Eagerness to learn and adapt to new technologies.

Problem-solving mindset with attention to detail.

**Education**:

- Diploma (preferred)

**Language**:

- Proficient English (preferred)
- Hindi (preferred)


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