Customer Support Executive

2 weeks ago


Kochi, India AVANTTEC LABORATORIES PRIVATE LIMITED Full time

Job Title: Customer Support Executive

Department: Customer Support

Reporting to: Administration Manager


Role Summary:

The Customer Support Executive will act as the first point of contact for customers of a BARC-accredited lab, ensuring a seamless experience by addressing queries, resolving concerns, and providing detailed information about lab services. This role requires strong communication skills, an understanding of diagnostic services, and a customer-centric approach to deliver excellence.


Key Responsibilities:

Customer Interaction:

  • Respond to inbound inquiries (calls, emails, walk-ins) regarding lab services, test details, sample collection processes, and report delivery timelines.
  • Provide personalized support and ensure customer satisfaction by resolving issues promptly and professionally.

Service Coordination:

  • Coordinate with internal teams (laboratory technicians, sample collection teams, report generation teams) to ensure smooth service delivery.
  • Assist customers in scheduling appointments for tests and home sample collection.

Information Dissemination:

  • Educate customers about BARC accreditation standards and the lab’s adherence to high-quality testing practices.
  • Offer guidance on available packages, pricing, and health-related recommendations as per company policies.

Complaint Resolution:

  • Address and resolve complaints or concerns effectively, escalating to higher authorities if necessary.
  • Maintain a record of complaints and feedback to contribute to service improvement.

Documentation and Reporting:

  • Accurately document customer interactions and maintain service records.
  • Generate daily, weekly, and monthly reports on customer queries and resolutions.

Upselling and Cross-Selling:

  • Promote additional diagnostic services, health packages, or wellness programs to customers, aligning with their needs.

Compliance:

  • Adhere to confidentiality and compliance protocols, including proper handling of customer data in line with BARC and company standards.
  • Stay updated on lab policies, procedures, and advancements in diagnostic services.


Required Skills and Qualifications:

Education:

  • Minimum: Graduate in any discipline

Experience:

  • 1–3 years of experience in customer service, preferably in healthcare, diagnostic labs, or similar industries.

Technical Skills:

  • Familiarity with CRM tools and customer support software.
  • Basic knowledge of diagnostic tests and healthcare terminology (training provided).

Soft Skills:

  • Excellent verbal and written communication skills.
  • Empathy, patience, and problem-solving abilities.
  • Ability to multitask and manage time effectively.

Other Requirements:

  • Proficiency in regional languages along with English/Hindi.
  • Flexible to work shifts and weekends as needed.




  • Kochi, India Black and White Creations Pvt.Ltd Full time

    We are looking for a qualified Female Customer Support Executive for our advertising company to offer excellent customer service and after-sales support. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring...


  • Kochi, Kerala, India Transight Systems Private Limited Full time

    Transight System Private Limited is looking for a enthusiastic Female Customer support executive. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. An outstanding customer support executive should possess a proven track record of successful customer...


  • Kochi, Kerala, India Transight Systems Private Limited Full time

    Transight System Private Limited is looking for a enthusiastic Female Customer support executive. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. An outstanding customer support executive should possess a proven track record of successful customer...


  • Kochi, India Black and White Creations Pvt.Ltd Full time

    We are looking for a qualified Female Customer Support Executive for our advertising company to offer excellent customer service and after-sales support. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring...


  • Kochi, India Recbots Full time

    Customer support executive for banking domain (voice process) will be working with both inbound and outbound calls. Handle calls from customers through toll free number. Experience: 0 - 1 years Location: Kalamassery, Kochi Language: Malayalam and English with Hindi mandatory Notice: Immediate **Job Types**: Full-time, Regular / Permanent **Salary**:...


  • Kalamassery, Kochi, Kerala, India Transight Systems Private Limited Full time

    Transight System Private Limited is looking for a enthusiastic Female Customer support executive. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. An outstanding customer support executive should possess a proven track record of successful customer...


  • Kochi, Kerala, India Affable Management Services Full time

    Position: Customer Support Executive Location: Maradu, Kochi Experience: 3 years of experience **Salary**: 18k Pay: ₹15,000.00 - ₹18,000.00 per month **Education**: - Bachelor's (preferred) **Experience**: - Customer support: 3 years (preferred) **Language**: - Hindi (preferred) - English (preferred) Work Location: In person


  • Kochi, India Turiyam Consultancy Full time

    **Job Title : Customer Support Executive** - Assist customers with product configuration, error messages & / or common issues - Provide customers with product and service information - Provide assistance with regarding to customer service issues as well like (Renewing / refunding the product etc..,) - Transfer customer calls to appropriate department if...


  • Kochi, India Affable Management Services Full time

    Position : Customer Support Executive (Female) Location : Kadavanthra, Kochi The job profile involves attending the Phone Calls and handling the queries of Premium Customers. Good Communication skills needed Salary : 20k Years of experience : 2-3 **Salary**: ₹20,000.00 per month Schedule: - Day shift **Experience**: - total work: 2 years...


  • Kochi, India Affable Management Services Full time

    Position : Customer Support Executive (Female) Location : Pathadippalam, Kochi The job profile involves managing customers and attend the calls, sending mails etc. Good Communication skills needed Salary : 10k-12k Per Month Years of experience : 0 - 1 Years experience **Salary**: ₹10,000.00 - ₹12,000.00 per month Schedule: - Day...


  • Kochi, India Zoft Solutions pvt LTD Full time

    **Company Overview**: **Position Overview**: We are seeking a dedicated and customer-centric individual to join our team as a Customer Support Executive. In this role, you will be responsible for providing exceptional support to our users, addressing inquiries, and ensuring a positive customer experience. Additionally, as a part of sales drives in schools,...


  • Kochi, India Offbeat TechNet Pvt Ltd Full time

    We are looking for a motivated candidate fluent in Hindi and Malayalam with at least 1 year of target sales experience. As a Senior Customer Support Executive, you will engage with prospective customers, address their queries, and retain their trust while managing a dynamic team.Key Responsibilities:Make outbound calls to prospective customers to promote...


  • Kochi, India Offbeat TechNet Pvt Ltd Full time

    We are looking for a motivated candidate fluent in Hindi and Malayalam with at least 1 year of target sales experience. As a Senior Customer Support Executive, you will engage with prospective customers, address their queries, and retain their trust while managing a dynamic team.Key Responsibilities:Make outbound calls to prospective customers to promote...


  • Kochi, India ExlCareer Full time

    Responsibilities● Be the single point of contact for all your customers from the time they sign the contract.● Establish a trusted relationship with them and help them succeed with company through product adoption and delivering value promised.● Understand the customer’s goals, org structure, key challenges, and define their success.● Work with...


  • Kochi, India SectorQube Technolabs Private Limited Full time

    **The Role**: As a Customer Service Representative, you'd deliver exceptional service and solutions to customers through inbound call regarding billing inquiries, complaints, and through outbound call on latest updates in company’s product or services. Previous experience in a customer support role/Client support role is highly...


  • Kochi, Kerala, India Milestone Career Planner Full time

    **Job Title**: Customer Support Executive (Fresher) **Location**: [Vyttila] **Department**: Customer Support / Client Services **Experience**: Fresher **Reports To**: Customer Support Manager **Job Summary**: Key Responsibilities - Handle incoming and outgoing customer calls professionally, addressing questions about online share trading, mutual funds, and...


  • Kochi, India Pearldata Direct Pvt Ltd ( A subsidiary of Lulu financial Group) Full time

    Main Skills Required (Must haves) : Communication, Problem solving, adaptability, multitasking, technical proficiency will be an added advantage. Job Profile: Interact with customers when they engage with company's products, services, and touchpoints across various channels. A positive customer experience is achieved when a company consistently meets or...


  • kochi, India Sulekha Full time

    Pro-Manage: Digital Customer Support ExecutiveJob Location: KochiAbout Pro-ManagePro-Manage is a pioneering tech and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients to increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology...


  • kochi, India Sulekha Full time

    Pro-Manage: Digital Customer Support Executive Job Location: Kochi About Pro-Manage Pro-Manage is a pioneering tech and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients to increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and...


  • Kochi, India Sulekha Full time

    Pro-Manage: Digital Customer Support ExecutiveJob Location: KochiAbout Pro-ManagePro-Manage is a pioneering tech and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients to increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology...