Helixo | Customer Support Specialist | kochi

6 days ago

kochi, India Helixo Full time
About Us
At Helixo, our core focus is " Empower e-commerce brands to increase profits and enhance customer experience through our app ecosystem with 101% customer satisfaction"
We empower over 30,000+ top brands like Decathlon, Nykaa, Ooni Pizza Ovens, and Bellavita with best-in-class apps that to drive more profits, and we’ve helped generate over $120M+ in additional revenue.
With 2000+ five-star reviews and recognition from Shopify, we’re on a journey to empower e-commerce merchants worldwide. Join us and become part of this exciting revolution
Position: Customer Support Advocate
We’re looking for a Customer Support Advocate to deliver exceptional experiences for our customers. As the first point of contact, you’ll play a vital role in resolving issues, building trust, and contributing to our customers' success.
What's Exciting: A great culture with 100% ownership, 100% freedom , and the opportunity to connect directly with the teams behind your favorite brands , making a real impact on their success.
What You’ll Do
Provide outstanding support via email, phone, and live chat.
Troubleshoot and resolve product-related queries with precision and empathy.
Log and escalate critical customer issues when required.
Collaborate with internal teams to ensure a seamless customer experience.
Continuously improve customer service processes and suggest actionable insights.
Assist customers in optimizing their e-commerce businesses using Helixo apps.
Contribute feedback to help improve our products and services.
What We’re Looking For
1-2 years in customer support, preferably in tech or e-commerce industries.
Strong written and verbal communication skills with a customer-first mindset.
A proactive problem-solver who can think critically and act efficiently.
Tech-savvy with a good grasp of e-commerce platforms (Shopify experience is a plus).
Ability to thrive in a fast-paced, evolving environment.
High attention to detail and strong organizational skills.
Bonus Points
Experience with Shopify or similar e-commerce platforms.
Familiarity with customer success or Chat tools like Crisp Chat, Intercom, Freshchat.
Good in HTML/CSS technical skills.
Why Join Helixo?
Impactful Work: Be part of building innovative tools that empower thousands of merchants globally.
Fast Growth: Join a rapidly scaling startup with room to grow your career.
Culture of Ownership: We value autonomy, innovation, and results over rigid hierarchies.
Competitive Pay: A package that matches your skills and contributions.
Learning Opportunities: Work alongside a passionate team and level up your skills every day.
How to Apply
Think you’re the right fit? We’d love to hear from you
Email your resume and a short note explaining "why you're a great fit" for this role to with the subject line: "LinkedIn Refer – Customer Support Advocate".
The salary range for the role is ₹250000 - ₹420000 per year
Footnote
Feeling uninspired by your current role? Ready to tackle challenges and grow with a fast-moving company? Join Helixo -- we’re building something extraordinary, and we need passionate minds like yours
Let’s grow together

  • Helixo | Customer Support Specialist | kochi

    7 days ago

    kochi, India Helixo Full time

    About Us At Helixo, our core focus is "Empower e-commerce brands to increase profits and enhance customer experience through our app ecosystem with 101% customer satisfaction" We empower over 30,000+ top brands like Decathlon, Nykaa, Ooni Pizza Ovens, and Bellavita with best-in-class apps that to drive more profits, and we’ve helped generate over $120M+...

  • Customer support specialist

    6 days ago

    Kochi, India Helixo Full time

    About UsAt Helixo, our core focus is "Empower e-commerce brands to increase profits and enhance customer experience through our app ecosystem with 101% customer satisfaction"We empower over 30,000+ top brands like Decathlon, Nykaa, Ooni Pizza Ovens, and Bellavita with best-in-class apps that to drive more profits, and we’ve helped generate over $120 M+ in...

  • Customer Support Specialist

    7 days ago

    Kochi, India Helixo Full time € 2,50,000 - € 4,20,000

    About Us At Helixo, our core focus is " Empower e-commerce brands to increase profits and enhance customer experience through our app ecosystem with 101% customer satisfaction" We empower over 30,000+ top brands like Decathlon, Nykaa, Ooni Pizza Ovens, and Bellavita with best-in-class apps that to drive more profits, and we’ve helped generate over...

  • SS Consulting Kochi | Vue JS Developer | kochi

    3 weeks ago

    kochi, India SS Consulting Kochi Full time

    Job Description - Vue JS Developer We are looking for a skilled and experienced Senior Frontend Developer specializing in Vue.js for one of our client, a German IT Services & Consulting firm at Kochi. In this role, you will be responsible for designing and implementing user interfaces that enhance our customer experience. Your contributions will play a...

  • SS Consulting Kochi | Vue JS Developer | kochi

    2 weeks ago

    kochi, India SS Consulting Kochi Full time

    Job Description - Vue JS DeveloperWe are looking for a skilled and experienced Senior Frontend Developer specializing in Vue.js for one of our client, a German IT Services & Consulting firm at Kochi. In this role, you will be responsible for designing and implementing user interfaces that enhance our customer experience. Your contributions will play a...

  • SS Consulting Kochi | Vue JS Developer | kochi

    3 weeks ago

    kochi, India SS Consulting Kochi Full time

    Job Description - Vue JS DeveloperWe are looking for a skilled and experienced Senior Frontend Developer specializing in Vue.js for one of our client, a German IT Services & Consulting firm at Kochi. In this role, you will be responsible for designing and implementing user interfaces that enhance our customer experience. Your contributions will play a...

  • SS Consulting Kochi | Vue JS Developer | kochi

    3 weeks ago

    kochi, India SS Consulting Kochi Full time

    Job Description - Vue JS Developer We are looking for a skilled and experienced Senior Frontend Developer specializing in Vue.js for one of our client, a German IT Services & Consulting firm at Kochi. In this role, you will be responsible for designing and implementing user interfaces that enhance our customer experience. Your contributions will play a...

  • SS Consulting Kochi | SAP ABAP Developer | kochi

    3 weeks ago

    kochi, India SS Consulting Kochi Full time

    Job Description - SAP ABAP Developer on S4 HANA Location - Kochi/ Chennai/Pune Experience - 4+ Years About the Role: Our client, a German IT Service Company is looking for a highly skilled Senior ABAP Developer with extensive SAP development experience to join their team. This role requires an expert in SAP ABAP with a strong background in SAP S4 HANA...

  • Customer Service Executive

    6 months ago

    Kochi, India Stark Fitness Kochi Full time

    Job Title: Customer Relationship Executive Location: Kochi, India About Us: Stark Fitness Kochi is a leading fitness center committed to transforming lives through health and wellness services. We provide state-of-the-art facilities and a positive community environment for our members. Job Overview: As a Customer Relationship Executive, you will play a...

  • SS Consulting Kochi | SAP ABAP Developer | kochi

    3 weeks ago

    kochi, India SS Consulting Kochi Full time

    Job Description - SAP ABAP Developer on S4 HANALocation - Kochi/ Chennai/PuneExperience - 4+ YearsAbout the Role:Our client, a German IT Service Company is looking for a highly skilled Senior ABAP Developer with extensive SAP development experience to join their team. This role requires an expert in SAP ABAP with a strong background in SAP S4 HANA systems...

  • JIITAK Inc. | Lead Generation Specialist | kochi

    4 weeks ago

    kochi, India JIITAK Inc. Full time

    Company Description JIITAK Inc. in Kochi was founded by three individuals with a dedication to global sustainability. The company collaborates with entrepreneurs to drive sustainable change and create a greener future through technology and innovation. It's a journey to inspire and support sustainable initiatives worldwide. Role Description This is a...

  • JIITAK Inc. | Lead Generation Specialist | kochi

    3 weeks ago

    kochi, India JIITAK Inc. Full time

    Company Description JIITAK Inc. in Kochi was founded by three individuals with a dedication to global sustainability. The company collaborates with entrepreneurs to drive sustainable change and create a greener future through technology and innovation. It's a journey to inspire and support sustainable initiatives worldwide. Role Description This is a...

  • JIITAK Inc. | Lead Generation Specialist | kochi

    3 weeks ago

    kochi, India JIITAK Inc. Full time

    Company DescriptionJIITAK Inc. in Kochi was founded by three individuals with a dedication to global sustainability. The company collaborates with entrepreneurs to drive sustainable change and create a greener future through technology and innovation. It's a journey to inspire and support sustainable initiatives worldwide.Role DescriptionThis is a full-time...

  • JIITAK Inc. | Lead Generation Specialist | kochi

    2 weeks ago

    kochi, India JIITAK Inc. Full time

    Company Description JIITAK Inc. in Kochi was founded by three individuals with a dedication to global sustainability. The company collaborates with entrepreneurs to drive sustainable change and create a greener future through technology and innovation. It's a journey to inspire and support sustainable initiatives worldwide. Role Description This is a...

  • Customer Support Trainer

    6 months ago

    Kochi, India Webcrstravel Technologies Pvt Ltd Full time

    Customer Support cum Trainer Location - Kochi (Remote) salary - 25k immediate joiners preferred Experience - 1-2 years We rely on our Customer Support Specialists to maintain and grow our customer relationships through: Aides in identifying a customer issue and provides a solution.Creates a detailed record of client interactions.Maintains a current case...

  • Customer Service Executive

    6 months ago

    Kochi, India Career Foresight HR Solutions Full time

    We are looking for Customer Service Executive - Kochi Excellent verbal communication skills in English Should be flexible in working the night shift.Night Shift 6 pm to 3 am Answer calls professionally **Salary**: ₹30,000.00 - ₹50,000.00 per month Schedule: - Night shift Ability to commute/relocate: - Kochi, Kerala: Reliably commute or planning to...

  • Ecloto Designs | Digital Marketing Specialist | kochi

    1 week ago

    Kochi, India Ecloto Designs Full time

    Company DescriptionEcloto Designs is a IT services company based out of Kochi, Kerala. We're looking for a skilled Digital Marketing Executive to work on the brands that we're working on.Role DescriptionThis is a full-time hybrid role for a Digital Marketing Specialist at Ecloto Designs in Kochi, with flexibility for some remote work. The Digital Marketing...

  • Customer Support Executive(Female), 3yrs Exp, Kochi

    6 months ago

    Kochi, Kerala, India Affable Management Services Full time

    Position: Customer Support Executive Location: Maradu, Kochi Experience: 3 years of experience **Salary**: 18k Pay: ₹15,000.00 - ₹18,000.00 per month **Education**: - Bachelor's (preferred) **Experience**: - Customer support: 3 years (preferred) **Language**: - English (preferred) - Hindi (preferred) Work Location: In person **Speak with the...

  • Customer Support Executive- Bank-kochi

    6 months ago

    Kochi, Kerala, India Teleperformance Full time

    **Who we Are**: **Teleperformance is a French Multi - National Company with Operations in 80+ countries, with an overall employee size of more than 4 lakh plus employees we are one of the leading Customer experience Management company in the Globe.** **Dear Job Seeker,** **Malayalam & English** **Tamil** **&* **English * ** Hindi & English** ** Kannada...

  • Ecloto Designs | Digital Marketing Specialist | kochi

    2 weeks ago

    kochi, India Ecloto Designs Full time

    Company DescriptionEcloto Designs is a IT services company based out of Kochi, Kerala. We're looking for a skilled Digital Marketing Executive to work on the brands that we're working on.Role DescriptionThis is a full-time hybrid role for a Digital Marketing Specialist at Ecloto Designs in Kochi, with flexibility for some remote work. The Digital Marketing...