Customer Support

1 day ago

Mumbai, India PracticeSuite, Inc. Full time

PracticeSuite is a leading cloud-based Healthcare SaaS provider offering a fully integrated suite of solutions for medical practices, including Electronic Health Records (EHR), Practice Management, and Revenue Cycle Management systems. Our mission is to empower healthcare providers with technology that enhances clinical efficiency and patient care. We are seeking a Customer Support Analyst with experience in Electronic Health Records (EHR) systems to join our growing customer support team. The ideal candidate will serve as the primary point of contact for resolving client inquiries, troubleshooting system issues, and ensuring a seamless user experience. Provide front-line support to healthcare clients using PracticeSuite’s EHR and Practice Management applications. ~ Respond to customer queries via phone, chat, or email, ensuring a high level of customer satisfaction. ~ Log, track, and manage support tickets in the CRM system, ensuring timely follow-up and resolution. ~ Educate clients on system features and guide them through best practices for EHR usage. ~ Assist in onboarding and training new customers on PracticeSuite EHR modules when needed. Bachelor’s degree in Information Technology, Healthcare Administration, Computer Science, or a related field. ~1–3 years of experience in EHR/EMR support, preferably in a healthcare software or SaaS environment. ~ Strong understanding of clinical workflows, medical terminology, and EHR functionalities (charting, scheduling, templates, e-prescribing, etc.). ~ Familiarity with tools such as ticketing systems, CRMs, and remote support tools. Prior experience supporting PracticeSuite EHR or similar platforms (eClinicalWorks, Athenahealth, Kareo, etc.). Basic SQL or database knowledge for issue investigation. Experience in U.S. healthcare operations, billing, or compliance (HIPAA). Opportunities for professional growth and continuous learning. Competitive compensation and benefits package.

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