Founding Customer Success Executive

1 day ago


Bengaluru, Karnataka, India Pepsales AI Full time
Pepsales (Multiplicity Technologies Inc, US-incorporated) is an AI SaaS Sales Platform. Our product helps US-based B2B Tech Companies improve their discovery process and deliver instant personalized demos. 1 million in pre-seed funding, led by Chiratae Ventures, with support from angel investors across the Bay Area and key players in India's startup ecosystem.

Company Website:

Ajay Singh (Co-founder and CEO) has 17 years of GTM and Product Leadership experience in India and the US. LinkedIn:

Abhinandan Sahgal (Co-founder and CTO) has 14 years of Engineering and Product Leadership experience. Abhinandan joined as Founding Engineer and exited as Senior Director - Engineering & Architecture from Tekion Corp in 8 years with multiple patents. Tekion is a $4Bn US-based B2B SaaS started by Ex-CIO of Tesla.

LinkedIn:

Location: HSR, Bangalore (Office) 

As a Customer Success Executive (CSE), you are both the guardian angel of customers and the wizard behind the product curtain—part trusted advisor, part solution architect

Customer Success Wizardry

Sales Engineering Superpowers

Lead technical deep-dives during pre-sales conversations—explain the "how it works" in plain English (or geek-speak when needed).

Work hand-in-hand with Sales, Product, and Engineering—being the bridge between what's promised and what's delivered.

Ensure smooth customer handoffs from Sales to Success—like a perfectly timed relay race, not a dropped ball.

Education & Experience : Bachelor's degree required; MBA or technical background a plus. 1–3 years in Customer Success, Sales Engineering, or Solutions Consulting.

Comfort with SaaS products, APIs, and tools like Salesforce, Apollo,or Sales Navigator. Bonus if you can talk shop with engineers.

Analytical thinker who thrives on digging into customer challengesand finding creative fixes.

Hungry to learn, grow, and eventually take on leadership in Customer Success or Solutions.

Tech Whiz: Proficient in navigating tools like Salesforce, Apollo, Sales Navigator, and Intent tools.

Show us your drive and potential to scale heights within our sales or customer success family.

Day 0 startup experience in an AI SaaS rocketship.

Chance to work with top US SaaS companies—interfacing with CROs, Sales Leaders, and technical buyers.

Career growth path in both Customer Success leadership and Sales Engineering specialization

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