Customer Success Manager | Edtech SaaS

1 week ago

Bangalore Division, India Michael Page Full time

- Founding team member- Opportunity to lead a critical team in a fast-growing edtech SaaS companyAbout Our ClientOur client is an innovative EdTech startup building a next-generation platform designed to transform preschool education through curriculum planning, classroom journaling, communication, and AI-driven insights.Job DescriptionKey ResponsibilitiesPhase 1: Individual Contributor (First 6 months)Shadow leadership to deeply understand the platform and customer needs.Own relationships with partner schools and manage onboarding.Lead training sessions and ensure smooth setup from Day 0.Drive feature adoption, troubleshoot issues, and provide proactive and reactive support.Build the initial Customer Success playbook.Phase 2: Managerial GrowthRecruit, train, and mentor a high-performing Customer Success team.Own customer success metrics including retention and satisfaction.Scale customer success operations while maintaining a high-touch approach.Develop strong, lasting partnerships with schools.The Successful ApplicantHigh retention and engagement of partner schools.Schools view the platform as essential to their success.Scalable, repeatable Customer Success processes.Strong, trusting relationships with educational partners.

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