Customer Success Manager
3 weeks ago
We are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them. The candidate should carry a Revenue target for upselling & cross selling into their customer base, contribute to building relationships and minimize churn rates. Ultimately, you will own Customer lifecycle, work directly with clients to up-sell, cross sell & help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner. Key Responsibilities Establish clear client retention goals. Define success milestones for the clients and employees to work towards Assist customers with setting up and navigating various programs Promote the value of Gnani.ai’s software & services Upsell/ Cross-sell Gnani.ai’s software & services Promote value through customer experience Assist in creating training courses and educational materials Review customer complaints and concerns and seek to improve the customer experience. Assist in conducting Customer Workshops on a periodical basis Candidate Persona Proven work experience as a Customer Success Manager or similar role for a minimum of three years Working in a SAAS organization is desirable. Experience in dealing with large and mid size Enterprise customers in India Should have a quota carrying experience Exceptional ability to communicate and foster positive business relationships SAAS, Contact centre Technical skills & Clear grasp of digital technology stacks - API's, middleware, ecosystems and the ability to envision solutions is a plus Experience in working with a diverse group- Developers, Program Managers, Sales, Pre-sales is required. A bachelor or MBA degree is preferred. This role requires fair amount of travel meeting your clients and working from the office location.
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Customer Success Manager
3 weeks ago
Delhi Division, India Skill Veda Full timeCustomer Success Associate – TravelTech / SaaS | New Delhi: Location: New Delhi Compensation: ₹5,00,000 – ₹6,00,000 per annum (Including PF and PGDM monthly fees of ₹6,666) Shift: 6 Days (5 Days On-site, 1 Day WFH) Eligibility Criteria: • This role is only for graduates, post graduate candidates shouldn't apply • You should have exceptional...
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Customer Success Manager
3 weeks ago
Bangalore Division, India Hireginie Full timeOur client a leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer...
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Customer Success Manager
3 weeks ago
Bangalore Division, India Hireginie Full timeOur client a leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer...
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Customer Success Manager
3 weeks ago
Bangalore Division, India Hireginie Full timeOur client a leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer...
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Customer Success Manager
3 weeks ago
Bangalore Division, India BiteSpeed Full timeJob Role - Customer Success Manager - India About BiteSpeed Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. We’re currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like...
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Customer Success Manager
3 weeks ago
Bangalore Division, India Soroco Full timeSoroco is on a mission to elevate and transform how teams everywhere work. Powered by multiple patents, its flagship AI model, Scout, generates a work graph - a map of friction hurting your teams and business outcomes. Today, this map drives productivity improvements in 150+ organizations globally, including several Fortune 500 companies. Soroco has been...
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Senior Customer Service Lead
3 weeks ago
Konkan Division, India Nap Chief Full timeWe’re hiring! 🚀 Position: Senior Customer Service Lead 📍 Location: Turbhe, Navi Mumbai – On-site 💼 Experience: 5 to 6 Years About Nap Chief 🧸 Nap Chief is a fast-growing D2C kids wear brand creating fun, comfortable, and stylish clothing for little ones. We believe in making every child’s day brighter with high-quality, playful designs that...
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Customer Success Analyst
3 weeks ago
Meerut Division, India Diligente Technologies Full timeClient is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about...
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Sales Manager
6 days ago
Konkan Division, India Doka Group Full timeJob DescriptionAs the Sales Manager for Hyderabad, you will be responsible for driving sales growth and profitability within your assigned territory. This role focuses on developing and executing strategic sales plans, building strong customer relationships, and expanding market presence in the Construction and Building industry. You will work independently...
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Customer Success Manager | Edtech SaaS
7 days ago
Bangalore Division, India Michael Page Full time- Founding team member- Opportunity to lead a critical team in a fast-growing edtech SaaS companyAbout Our ClientOur client is an innovative EdTech startup building a next-generation platform designed to transform preschool education through curriculum planning, classroom journaling, communication, and AI-driven insights.Job DescriptionKey...
