Customer Success Manager
3 weeks ago
Our client a leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer satisfaction, streamline logistics, and enhance overall delivery experiences.About the Role:As a Customer Success Manager will own client relationships and ensure they get maximum value from the platform. You will lead onboarding, resolve issues, and conduct regular business review meetings. The role requires close collaboration with global teams to support customer goals. Your key focus will be retention, growth, and delivering an exceptional customer experience.Roles & Responsibilities:3-6 years' experience in customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technologyManage a portfolio of accounts, driving engagement, retention, and growth.Lead onboarding for new clients and support implementation needs.Conduct regular business reviews with C-level executives to share insights and identify opportunities.Act as the primary contact for escalated technical issues, ensuring timely resolution with internal teams.Build deep platform expertise to guide users and serve as a trusted advisor to maximize value.Collaborate with global teams and own key customer success KPIs, including dollar retention and expansion.Requirement:3–6 years of experience in customer-facing roles with a proven track record of delivering results.Excellent verbal and written communication skills; able to explain technical concepts clearly to all stakeholders.Exposure to eCommerce platforms, OMS, WMS, TMS, or supply chain/logistics systems is a plus.Strong project management, multitasking, and attention to detail, capable of handling multiple priorities.Customer-focused, quick learner, team player, with experience in preparing business reports and QBRs.
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Customer Success Manager
3 weeks ago
Bangalore Division, India Hireginie Full timeOur client a leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps businesses improve customer...
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Customer Success Manager
3 weeks ago
Bangalore Division, India BiteSpeed Full timeJob Role - Customer Success Manager - India About BiteSpeed Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. We’re currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like...
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Customer Success Manager
3 weeks ago
Bangalore Division, India Soroco Full timeSoroco is on a mission to elevate and transform how teams everywhere work. Powered by multiple patents, its flagship AI model, Scout, generates a work graph - a map of friction hurting your teams and business outcomes. Today, this map drives productivity improvements in 150+ organizations globally, including several Fortune 500 companies. Soroco has been...
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Customer Success Manager | Edtech SaaS
1 week ago
Bangalore Division, India Michael Page Full time- Founding team member- Opportunity to lead a critical team in a fast-growing edtech SaaS companyAbout Our ClientOur client is an innovative EdTech startup building a next-generation platform designed to transform preschool education through curriculum planning, classroom journaling, communication, and AI-driven insights.Job DescriptionKey...
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Customer Success Manager
3 weeks ago
Delhi Division, India Skill Veda Full timeCustomer Success Associate – TravelTech / SaaS | New Delhi: Location: New Delhi Compensation: ₹5,00,000 – ₹6,00,000 per annum (Including PF and PGDM monthly fees of ₹6,666) Shift: 6 Days (5 Days On-site, 1 Day WFH) Eligibility Criteria: • This role is only for graduates, post graduate candidates shouldn't apply • You should have exceptional...
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Customer Success Intern
3 weeks ago
Bangalore Division, India Airlearn Full timeJob Title: Customer Success Intern Location: Bangalore, India (On-site) Internship Duration: 6 months Start Date: Immediate or as per availability Role Overview: As a Customer Success Intern , you will be the first line of interaction with our learners, ensuring their onboarding, satisfaction, and retention throughout their journey with Airlearn. This is a...
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Customer Success Manager
4 weeks ago
Konkan Division, India gnani.ai Full timeWe are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them. The candidate should carry a Revenue target for upselling & cross selling into their customer base, contribute to building relationships and minimize churn rates. Ultimately, you will own Customer lifecycle, work...
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Program Manager
4 weeks ago
Bangalore Division, India BiteSpeed Full timeAbout BiteSpeed Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. We’re currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav...
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Customer Success Manager
24 hours ago
bangalore, India ProManage.biz Full timeJob Description: Customer Success Manager Location: Chennai Reports To: Senior Manager – Customer Success Department: Customer Success Role Overview The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value...
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Customer Success Manager
1 week ago
bangalore, India Skill Veda Full timeCustomer Success ManagerLocation: Whitefield, Bengaluru, KarnatakaWorking Days: 5 Days (Rotational Shifts)Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply).You must have exceptional spoken and written English...
