
Customer Success Manager
3 weeks ago
- - Work along with the best leaders in the CSM space
- - Be a part of the founding CSM team
Job Description
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Onboarding & Training: Guide new customers through the setup and adoption of the product or service.
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Customer Relationship Management: Build and maintain strong, long-term relationships with clients.
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Proactive Support: Anticipate customer needs, resolve issues, and provide timely assistance.
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Driving Product Adoption: Help customers maximize the value they get from the product.
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Renewals & Retention: Ensure customers continue their subscriptions or contracts by maintaining satisfaction.
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Upselling & Expansion: Identify opportunities for additional product or service sales.
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Feedback Loop: Collect customer feedback and communicate insights to internal teams to improve the product.
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Performance Tracking: Monitor customer health metrics and usage data to prevent churn.
The Successful Applicant
- Excellent presentation, organizational, and communication skills (both written and verbal)
- 3+ years of relevant experience as a customer success manager in B2B SaaS companies, with enterprise-level customers preferred
- Ability to facilitate workshops with C-level executives and senior stakeholders on governance and operating models, business adoption techniques, the product vision & roadmap
- Team-first mentality & growth mindset are a must.
- Experience in the NORAM/Americas market is a must
What's on Offer
- Industry leading compensation
- Hybrid with flexible working hours
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