Customer Success Manager

We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

About Alteryx
Alteryx empowers data-driven decision-making for organizations around the world. Our platform helps customers automate analytics, accelerate insights, and realize real business value. As a Customer Success Manager (CSM), you will help our customers maximize their success with Alteryx and become advocates for our technology and our brand.

About The Role
We are seeking a dynamic, customer-focused Customer Success Manager who brings both business acumen and technical proficiency. In this role, you will manage a portfolio of customers—delivering strategic engagement and scalable success motions while acting as a trusted advisor to drive adoption, value realization, and long-term loyalty.

You will work from our Bengaluru office, supporting customers during US business hours (Mountain Standard Time).

Key Responsibilities

• Customer Relationship Management: Build strong relationships with technical and business stakeholders.
• Onboarding and Enablement: Guide customers through onboarding, product training, and early milestones.
• Adoption and Value Delivery: Conduct outcome-based success planning, health checks, and workshops.
• Technical Guidance: Lead technical sessions to design and optimize workflows.
• Health Monitoring and Risk Mitigation: Track customer health and address risks proactively.
• Revenue Growth Support: Proactively identify expansion, cross-sell, and upsell opportunities within your accounts and collaborate with Sales to build and influence a strong pipeline for revenue growth.
• Operational Excellence: Maintain documentation and execute structured engagement plans.
• Cross-functional Collaboration: Act as the voice of the customer internally.

Who You Are

• 4–7 years' experience in Customer Success, Account Management, Customer Support or related fields.
• Strong technical skills; hands-on experience with Alteryx Designer.
• Working knowledge of SQL, Python, or similar.
• Excellent problem-solving and consultative skills.
• Ability to manage 35–50 accounts with varying complexities.
• Strong communication and presentation skills.
• Highly organized, proactive, and adaptable.
• Willingness to work in US business hours (MST) from an office-based setting.

Preferred Qualifications

• Alteryx Advanced Certification or equivalent.
• Familiarity with Gainsight, Salesforce, or other customer success tools.
• Experience working with enterprise or large mid-market customers.

Why Join Us?

At Alteryx, Customer Success is at the heart of our mission. Join a passionate, high-performing team where you'll drive real outcomes for customers, expand your technical and strategic skills, and grow your career in one of the most exciting spaces in tech—data and analytics.

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant's capacity to serve in compliance with U.S. export controls.