Customer Success Manager

3 hours ago

Bengaluru, Karnataka, India Scrut Automation Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Job Description: Customer Success Manager- APAC
Role Details

Position: Customer Success Manager

Location: Bangalore (on-site)

Shift timings : 10am- 70m IST

About SCRUT Automation
Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.

Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.

Overview Of The Job Profile
Business/ Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.

Responsibilities

  • Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency
  • Onboard customers with Integration support and drive adoption of the product
  • Represent the voice of the customer and influence the product development roadmap
  • Empathise with every aspect of the customer experience, putting customer's needs first
  • Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk
  • Track programs to move towards Perfect on a scale of 10 in customer satisfaction) and to establish new capability
  • Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR)

Requirements

  • Bachelor's degree in Business, Operations Management or a related field.
  • Have 2-4 years of experience in Customer Success or Account Management at a SaaS company
  • Have experience in the cybersecurity or compliance industry
  • Have clear and thoughtful communication skills, with a strong critical thinking ability
  • Problem-solving ability and customer-centric outlook
  • Be comfortable with talking through technical concepts with a technical audience
  • Have a keen ability to multitask
  • Have an outstanding work ethic and know when/how to ask for help when you need it

Why should this job excite you?

  • Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India
  • A high-performing action-oriented team
  • Immense exposure to the founders and the leadership
  • Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas
  • The competitive compensation package, benefits, and employee-friendly work culture

Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.

  • Customer Success Manager

    2 days ago

    Bengaluru, Karnataka, India Adobe Systems Ltd Full time US$ 90,000 - US$ 1,20,000 per year

    Our Company Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences Were passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with...

  • Customer Success Manager

    4 days ago

    Bengaluru, Karnataka, India NetCom Learning Full time

    Job DescriptionAbout the Role:The Customer Success Manager role exists to align with the portfolio of an existing Sales Executive, they are responsible for ensuring a healthy return of business for our customers by driving our product. You ll do this by leveraging data and insights to engage with customers at specific points in their NetCom Journey.Our CSM s...

  • Customer Success Manager

    2 days ago

    Bengaluru, Karnataka, India IP Infusion Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Success Manager Role Description The Customer Success Manager is a dynamic role that is inherently cross-functional. You will proactively create and implement plans for building, growing and retaining long-term customer relationships. You will work directly with customers, sales, product support, product management, and internal engineering team(s)...

  • Customer Success Manager

    2 days ago

    Bengaluru, Karnataka, India CleverTap Full time

    About the Role As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization solution engineering and product adoption with the customer s system retain and grow CleverTap business by effective customer success management What will you do - Drive the product adoption to help customer...

  • Customer Success Manager

    3 days ago

    Bengaluru, Karnataka, India CBL Data Science Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    InstaFinancials is hiring a proactive Customer Success Manager to drive client satisfaction, retention, and growth by managing relationships, ensuring smooth onboarding, maximizing value delivery, supporting sales, and driving customer success.Health insuranceProvident fund

  • Customer Success Manager

    6 days ago

    Bengaluru, Karnataka, India BiteSpeed Full time

    What you'll do:- Your core job is to own our international customer relationships, make them successful and fans of BiteSpeed.- Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.- Becoming a trusted product advisor for our international customers,...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Alteryx Full time US$ 1,00,000 - US$ 1,50,000 per year

    We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on...

  • Customer Success Manager

    3 days ago

    Bengaluru, Karnataka, India eShipz Full time US$ 9,00,000 - US$ 12,00,000 per year

    Customer Success Manager (4+ Years of Experience)Location:Bengaluru, India (Work from Office)We're looking for an experienced and proactive Customer Success Manager to join our team in Bangalore. In this role, you will be the trusted advisor and primary point of contact for our most valuable clients, ensuring they achieve their business outcomes and maximize...

  • Customer Success Manager

    1 day ago

    Bengaluru, Karnataka, India Michael Page Full time

    Job Description- - Founding team member- - Opportunity to lead a critical team in a fast-growing edtech SaaS companyJob DescriptionKey ResponsibilitiesPhase 1: Individual Contributor (First 6 months)- Shadow leadership to deeply understand the platform and customer needs.- Own relationships with partner schools and manage onboarding.- Lead training sessions...

  • Customer Success Manager

    4 days ago

    Bengaluru, Karnataka, India Michael Page Full time

    - Founding team member- Opportunity to lead a critical team in a fast-growing edtech SaaS companyAbout Our ClientOur client is an innovative EdTech startup building a next-generation platform designed to transform preschool education through curriculum planning, classroom journaling, communication, and AI-driven insights.Job DescriptionKey...