Customer Success Manager

16 hours ago

Bengaluru, Karnataka, India Wayground (formerly Quizizz) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

This Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It's a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). 

Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the 

educational journey and achieve strategic goals.

What you'll do:
  • Own the Renewal Process: Proactively manage and drive renewals for your accounts, ensuring a seamless and positive experience to maintain long-term partnerships
  • Strategic Stakeholder Engagement: Build and nurture relationships with key customer stakeholders to identify their priorities, address concerns, and highlight the value of our solutions
  • Deliver Value-Driven Conversations: Regularly demonstrate the ROI and impact of our products by aligning customer goals with our platform's capabilities to reinforce the value proposition
  • Mitigate Churn Risks: Identify at-risk accounts early through health checks and engagement signals, and implement tailored action plans to re-engage and retain them
  • Uncover Growth Opportunities: Partner with customers to identify ways to expand adoption, upsell additional offerings, and drive deeper product usage that aligns with their strategic objectives
  • Collaborate for Success: Work cross-functionally with Sales, Onboarding, and Support teams to ensure customers achieve success and meet milestones that lead to retention and growth
  • Track & Report Progress: Monitor key metrics (e.g., product adoption, usage, health scores) to track progress, report outcomes, and guide conversations that drive retention and expansion
Who you are:
  • 2+ years of customer success experience with US market exposure.
  • Experience in consumer products in the ed-tech sector is a bonus.
  • Excellent written communication skills and impeccable grammar.
  • Working with CRMs such as Salesforce, Gainsight, or Zendesk.

  • Customer success manager

    2 weeks ago

    Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...

  • Customer Success Manager

    4 days ago

    Bengaluru, Karnataka, India SkanAI Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    As a Customer Success Manager, you will be responsible to manage the full life cycle of customer journey resulting in customer satisfaction, revenues, and profitability goals. In this role, you will build trusted advisor relationships with your clients through deep understanding of their problems, demonstrable product and business process knowledge, highest...

  • Customer Success Manager

    4 days ago

    Bengaluru, Karnataka, India Nudge Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About NudgeNudge is an AI-native commerce platform that personalizes shopping experiences for both humans and AI agents. We're backed by marquee investors across the globe, including Antler & founders of Datadog, Miro, and Framer.Role OverviewAs a Customer Success Manager at Nudge, you will be the trusted advisor and primary point of contact for our...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India CBL Data Science Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    InstaFinancials is hiring a proactive Customer Success Manager to drive client satisfaction, retention, and growth by managing relationships, ensuring smooth onboarding, maximizing value delivery, supporting sales, and driving customer success.Health insuranceProvident fund

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Scrut Automation Full time ₹ 8,00,000 - ₹ 20,00,000 per year

    Job Description: Customer Success Manager- APACRole DetailsPosition: Customer Success ManagerLocation: Bangalore (on-site)Shift timings : 10am- 70m ISTAbout SCRUT AutomationScrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture,...

  • Customer Success Manager

    1 day ago

    Bengaluru, Karnataka, India Richpanel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the jobRichpanel is an AI-first customer service platform disrupting the $400B BPO market. By automating customer support and enabling brands to deliver effortless CX at scale, Richpanel helps e-commerce businesses reduce costs, increase automation, and grow sustainably.We're headquartered in Bangalore with a global customer base of 2,000+ brands....

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Tars Full time

    Tars is seeking a highly motivated Customer Success Manager to join our CS Team and leverage your experience to drive value in our existing customer accounts.What will you be doing?Onboarding and implementation: As part of a customer success team you will be responsible for helping customers implement the solution with the help of our solutions team.Liaise...

  • Customer Success Manager

    1 day ago

    Bengaluru, Karnataka, India Wayground (formerly Quizizz) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    This Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It's a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic...

  • Customer Success Manager

    3 days ago

    Bengaluru, Karnataka, India Stripe Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About StripeStripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead....